Ashley Castro
Ontario,CA
Summary
Driven Benefit Specialist with experience in all aspects of customer service excellence for over 10+ years, whether it's with Employee benefits or Serving customers. Excel in open enrollment management and effective communication. Demonstrated expertise in benefits negotiation and enrollment, enhancing employee understanding and satisfaction. Hardworking with outstanding multitasking and problem-solving capabilities. Committed to providing exceptional customer service while developing strong relationships with clients.
Overview
9
9
years of professional experience
Work History
Benefit Specialist
InsuranceKO
12.2019 - 05.2024
- Educate employees on benefits plans available, including medical, dental, vision, and life, to help guide them on choosing right option for their situation.
- Research, compare, and negotiate benefits.
- Facilitate open enrollment process and coordinate paperwork and or online enrollment to assist employees with benefit options.
- Review all paperwork for accuracy and completeness.
- Input all data into in-house database.
- Answer all calls and emails from employees regarding their benefits, issues or questions.
Server
Edna Vee's Public House
08.2018 - 03.2021
- Providing delightful food & beverage services to customers every day; responsible for taking orders from multiple tables
- Recommending alternatives for up selling; successfully upselling items
- Adept at anticipating and delivering on requirements of customers.
- Gained a thorough knowledge of food & beverages (alcoholic & non –Alcoholic) menu.
- Ensuring that highest quality of customer service is delivered, and customer experience is made memorable.
- Occasionally assisting at bar as bartender
- Lead shift, overseeing all day-to-day duties.
- Cash and credit card handling.
Server
Olive Garden Restaurant
11.2017 - 08.2018
- Provide great dining experience to customers.
- Inform customers of current offerings.
- Take detailed orders quickly and accurately.
- Handling payment after each meal.
Server
Nancy's Pizza
11.2015 - 02.2018
- Front of house Shift Leader
- Fulfilled guest needs and request.
- Maintained clean and sanitary work areas and tables.
- Served guest, prepared checks, and collected payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Arroyo High School
El Monte, CAPharmacy Tech -
Baldwin Park Adult And Community Education
Baldwin Park, CAMUA Certified -
Ruby's Academy MUA
West Covina, CASkills
- Benefits Plans
- Open Enrollment Management
- Data Entry
- 10 years of customer service experience
- Performs efficiently
- Self-motivated individual and contributing team member
- Adapts quickly
- Great Communication Skills
- Training
- Customer Issue Resolutions
Timeline
Benefit Specialist
InsuranceKO
12.2019 - 05.2024
Server
Edna Vee's Public House
08.2018 - 03.2021
Server
Olive Garden Restaurant
11.2017 - 08.2018
Server
Nancy's Pizza
11.2015 - 02.2018
High School Diploma -
Arroyo High School
Pharmacy Tech -
Baldwin Park Adult And Community Education
MUA Certified -
Ruby's Academy MUA
Similar Profiles
Hernesto VillacortaHernesto Villacorta
Help Desk Technician at Mentor MediaHelp Desk Technician at Mentor Media
Vanity B. GuzmanVanity B. Guzman
Emergency Medical Technician at Priority Ambulance California, LLCEmergency Medical Technician at Priority Ambulance California, LLC
Angela Ybanez-WilliamsAngela Ybanez-Williams
Clinical Therapist at West End Family CounselingClinical Therapist at West End Family Counseling