Ashley Hazlett

Developed and managed relationships in multi-family, commercial, new construction & residential sectors related to radon mitigation and radon testing.

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Generated 95% of the company's revenue.
• Produced contracts, reports, letters, and proposals for clients.
• Resolved customer issues quickly and managed over 1000 accounts to increase sales and meet quotas.
• Increased monthly gross sales 67% and exceeded goals for sales, revenue, and profit margins. (due to privately held company, specific figures are not released)
• Experienced with SugarCRM customer relationship management (CRM) system.
• Hiring Manager for multiple technician roles
• Managed two teams of 3 technicians

Owner/Operator of a small online handmade boutique

• Managed day-to-day business operations.
• Created and monitored promotional approaches to increase sales and profit levels.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.

Consumer sales for durable medical equipment related to sleep disorders.

• Documented client interactions, sales, and pitches delivered in the CRM system.
• Surpassed annual sales quota by 20% in 2012-2015
• Upsold and closed customer sales by driving product benefits around client needs and increased revenue
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Made average of 60 outbound and inbound calls per day.
• Determined appropriateness of payers to protect the organization and minimize risk.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Work directly with students to resolve balances from previous terms by communicating via phone, email, and mail. Determining what an acceptable arrangement is to keep the student in their future courses and prevent removals. Determining if an account should be deemed uncollectable nd placed with an outside agency.
  Worked in call center environment handling manual and automatically dialed outbound calls.
  Evaluated, researched and resolved discrepancies.
  Resolved problems, improved operations and provided exceptional service.
  Counseled students and parents about financial aid options and program details.

Reduce net credit loss by collecting on overdue account in the Sears portfolio.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Achieved performance goals on a consistent basis.
• Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
• Setup pay-down arrangements in compliance with federal laws.