Ashley Madsen
New Braunfels,TX
Summary
Customer-focused professional with healthcare and retail leadership experience, bringing strong communication skills and the ability to manage high-volume interactions with accuracy and empathy. Experienced in handling sensitive information, resolving complex inquiries, escalating issues appropriately, and maintaining detailed system documentation. Skilled at building meaningful relationships with patients, providers, and customers while delivering service excellence in fast-paced environments.
Overview
1
1
Certification
Work History
Registered Dental Assistant
Endodontic Practice
New Braunfels, TX
- - Managed communication for 120+ weekly patients, ensuring clear understanding of procedures, treatment plans, and post-care instructions.
- - Handled 20+ daily patient interactions, addressing questions, resolving concerns, and verifying patient understanding.
- - Maintained accurate and detailed electronic medical records while safeguarding confidential health information.
- - Assisted in resolving complex patient situations and escalated urgent issues according to protocol.
- - Coordinated with providers, staff, and external contacts to ensure continuity of care and customer satisfaction.
- - Maintained updated certifications and emergency protocols to ensure patient safety and compliance.
Assistant Store Manager
Retail Leadership
- - Managed high-volume customer interactions while delivering exceptional service and strengthening brand loyalty.
- - Investigated and resolved customer concerns, ensuring full follow-through to resolution.
- - Trained team members on customer-first behaviors, communication standards, and issue escalation procedures.
- - Maintained accurate operational records and performance metrics.
- - Partnered with management to provide feedback that enhanced store performance and customer experience programs.
Education
High School Diploma -
Snyder High School
Snyder, TX05-2008
Registered Dental Assistant - Dental
Kyle School of Dental Assisting
Kyle, TX03-2022
Skills
- High-Volume Inbound & Outbound Communication (Phone, Email, Chat)
- Healthcare Customer Support
- Issue Investigation & Resolution
- Escalation Management & Protocol Adherence
- Electronic Medical Records (EMR) & Data Entry Accuracy
- HIPAA-Compliant Information Handling
- Customer Relationship Building
- Workflow & Script Adherence
- Cross-Functional Team Collaboration
- CRM & System Documentation
- Time management capabilities
- Patient care excellence
- Patient records management
- Dental radiography
- Multitasking
- Patient education
- Dental records
- Dental terminology
- Certified in CPR/AED
Certification
- Registered Dental Assistant (RDA)
- Basic Life Support (BLS) Certified
Timeline
Registered Dental Assistant
Endodontic Practice
Assistant Store Manager
Retail Leadership
High School Diploma -
Snyder High School
Registered Dental Assistant - Dental
Kyle School of Dental Assisting