Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley N Murphy

Virginia Beach,VA

Summary

Ladies and Gentlemen: With 22+ years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours. This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email. Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely, Ashley N Murphy

Overview

2027
2027
years of professional experience

Work History

Digital Online Shopper

Walmart
Chesapeake, VA
2026 - Current
  • Managed online shopping orders, ensuring accuracy and timeliness in fulfillment processes.
  • Collaborated with team members to optimize inventory management and product availability.
  • Trained new staff on best practices for order picking and customer service excellence.
  • Implemented process improvements that enhanced efficiency in order processing workflows.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.

Owner/Manager Cleaner

XYZ SOLUTIONS
Norfolk, Virginia
01.2019 - Current
  • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, concession stands, suites and all public spaces.
  • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.
  • Daily supervision of the housekeeping staff, including the day, event and post-even crews.
  • Ensure the proper maintenance of all equipment; makes a and/or replacement of used and damaged equipments.

Supervisor

CVS PHARMACY
Norfolk, Virginia
01.2014 - 01.2018
  • Working with the General Manager to improve operations, sales and profitability.
  • Continuously reviewing and managing team performance.
  • Providing an exceptional in store experience for customers.
  • Checking off and signing invoices and credit notes on a weekly basis.
  • Managing staff training requirements.
  • Delegate work and give tasks to individuals to do.
  • Opening and closing store operations.

Skating Car-Hop

SONIC DRIVE-IN
Virginia Beach, Virginia
01.2004 - 01.2014
  • Greet all guests in a polite and friendly manner with a smile.
  • Delivers and serves quality food and beverages to guests at each delivery point in a timely manner.
  • Makes accurate change quickly and efficiently.
  • Clears trays and trash from guests' cars, patio, Drive-Thru parking lot and property.
  • Promptly reports complain to a member of the drive-in management team.

Head Cashier

RALLYS'
Virginia Beach, Virginia
2008 - 2010
  • Issues receipts, refunds, credits, or change due to customers.
  • Greet customers entering the establishments.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties.
  • Receive payments by cash, credit cards, vouchers, or automatic debits.
  • Assists customers by providing information and resolving their complains.

Education

High School Diploma -

Arete Academy
Virginia Beach, VA
02.2026

Skills

  • Excellent customer service skills
  • Retail sales customer service
  • Friendly customer service
  • Verbal and written communication
  • Cleanliness standards
  • Employee motivation
  • Decision-making
  • Team building
  • Multitasking
  • Effective communication
  • Adaptability and flexibility
  • Organizational skills

Timeline

Owner/Manager Cleaner

XYZ SOLUTIONS
01.2019 - Current

Supervisor

CVS PHARMACY
01.2014 - 01.2018

Skating Car-Hop

SONIC DRIVE-IN
01.2004 - 01.2014

Digital Online Shopper

Walmart
2026 - Current

Head Cashier

RALLYS'
2008 - 2010

High School Diploma -

Arete Academy