Summary
Overview
Work History
Education
Skills
Timeline
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Ashley P Clegg

Monroe,LA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Systematic Operations Specialist with 10 years of Mortgage Banking work experience and leadership. Knowledge of strategic management of workflow processes. Committed to growth and solutions-oriented problem-solving. Operations Specialist with experience developing realistic solutions to assure satisfactory of customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.

Overview

11
11
years of professional experience

Work History

Operations Specialist

JP Morgan Chase
Monroe, Kansas
01.2012 - Current
  • Creation and validation of assignments of Mortgages as required
  • Reviewing of imaging and other source systems to determine necessary authorization to complete assignment
  • Ensure completed assignments are signed, witnessed, notarized under dual control; submitted to Quality for final review
  • Completes any additional tasks Management assigns
  • Followed company requirements concerning line of business process and procedures, maintaining confidentiality
  • Diligent researcher. Always make sure to exhaust all search systems when working each route
  • Seek assistance from peers and management when needed
  • Handled requests from CHF DDC and LR Assignment Mailbox
  • Assist with escalated loans
  • Make sure to utilize all resources and training to assure performance is satisfactory
  • Managed to stay within service level in workflow inbox
  • Received 15 5 Key Recognitions throughout career at Chase
  • Motivated and trained employees to maximize team productivity
  • Developed and deepened relationships with customers and vendors
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships
  • Assisted groups/ departments with change by communicating new improvement plans and expectations

Cashier/Customer Service Sales Clerk

JCPenney
08.2011 - 01.2012
  • Handling returns and exchanges
  • Provide exceptional customer service daily
  • Answer inbound calls and transfer them to correct department(s)
  • Resolve Customer complaints
  • Greeted customers entering store and responded promptly to customer needs

Operation Specialist

JP Morgan Chase
Monroe, Delta
03.2010 - 07.2010
  • Maintain documents that are imaged for Home Finance
  • Filed Documents in Vault to assure all documentation was present
  • Research and review all loan types to cure salability defects for Delivery/Secondary Marketing
  • Work daily reports for tracking and reporting on unresolved problems that have been identified by Custodian
  • Other duties that were assigned by Management
  • Completed work timely and accurately
  • Filed 100-125 files daily

Education

Pasadena City College
Pasadena, CA
2007

John Muir High School
Pasadena, CA
2006

Skills

  • Computer/Application Skills:
  • PC Proficient: Explorer 7, 8
  • Microsoft Office to include: Outlook, Word, Excel, PowerPoint, Adobe, Lotus Notes
  • Proficient in Internal Systems: POTS, MSP, Federated Search, Lisa, I-Vault, OPUS, NTC, TAS (Time and Attendance) EPIC 20, Agile Office shipping
  • ADDITIONAL SKILLS:
  • Excellent written and oral communication skills
  • Team Player
  • Excellent organizational, prioritization and problem solving
  • Multi-tasking
  • Organizational leadership
  • Conflict resolution
  • Problem solving
  • Detail-oriented
  • Excellent customer service skills
  • Training and Development
  • Policy Compliance
  • Ability to maintain attention to detail
  • Superior verbal and written communication skills; excellent telephone etiquette
  • Quality Standards
  • Customer Feedback
  • Customer Care

Timeline

Operations Specialist

JP Morgan Chase
01.2012 - Current

Cashier/Customer Service Sales Clerk

JCPenney
08.2011 - 01.2012

Operation Specialist

JP Morgan Chase
03.2010 - 07.2010

Pasadena City College

John Muir High School

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Ashley P Clegg