ASHLEY R ABNER
Peoria,United
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
16
16
years of professional experience
Work History
Workers' Compensation and Safety Administrator
City of Peoria
Peoria, IL
09.2024 - Current
- Managed workers' compensation claims from initiation to resolution.
- Analyzed injury reports to ensure compliance with regulations.
- Maintained accurate records of claims and employee communications.
- Liaised with legal counsel regarding complex claim issues.
- Developed and maintained safety training programs for staff compliance.
- Conducted regular safety inspections to identify hazards and ensure compliance.
- Coordinated incident reporting and investigation processes for workplace accidents.
- Implemented safety policies and procedures to promote a safe work environment.
- Collaborated with management to address safety concerns and recommend improvements.
Total Rewards Coordinator
Caterpillar Inc
Peoria, IL
10.2021 - 09.2024
- Prepared detailed reports outlining current trends in workers' compensation claims for management review.
- Maintained records on employee injuries, illnesses, treatments, and related expenses.
- Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Reviewed documentation submitted by claimants prior to approving payment requests for medical services rendered or disability payments made pursuant thereto.
- Investigated worker's compensation claims to determine validity of each claim.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
- Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
- Attended meetings with representatives from various governmental agencies concerning proposed changes in legislation that would affect the company's approach towards managing worker's comp cases.
Patient Accounts Associate
OSF Health Care
Peoria, IL
01.2018 - 10.2021
- Processed and reconciled accounts receivable transactions, ensuring accuracy of data entry.
- Maintained and updated customer account information in the company database.
- Reviewed invoices for accuracy prior to payment processing.
- Researched and resolved customer inquiries related to billing issues.
Referral Specialist
OSF Health Care
Peoria, IL
01.2016 - 01.2018
- Obtain insurance authorizations for office visits
- Schedule appointments for patients to see specialty doctors and work referral orders that PCPs make for those patients
- Fax all patient information to those specialty doctors.
Heart Monitor Technician
Unity Point Health Methodist
Peoria, IL
01.2014 - 09.2015
- Documented all patient data, including vital signs and ECG readings, into electronic health records.
- Monitored patients' heart rhythms using real-time telemetry systems.
- Inspected and troubleshot malfunctioning or defective equipment to ensure proper functioning.
- Utilized a variety of software applications to process data from cardiac monitoring systems.
- Ensured accuracy of patient information by verifying orders with physician documentation prior to beginning any procedure.
- Demonstrated expertise in reading EKGs and ECGs from various types of machines.
- Reported any irregularities or changes in patient conditions promptly to attending physician or nurse supervisor.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Updated patients' records with readings taken from heart monitors or EKGs.
- Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
- Assisted physicians in interpreting electrocardiograms for diagnosis and treatment of cardiac arrhythmias.
Medical Records Liaison & Analyst
Unity Point Health, Health Information Service
Peoria, Il
01.2014 - 09.2015
- Performed periodic audits of medical records to ensure accuracy of information.
- Reviewed medical documents for coding accuracy and completeness.
- Analyzed medical record data to ensure compliance with HIPAA regulations.
- Maintained and monitored patient records for accuracy and completeness.
- Developed strategies for improving the efficiency of medical record management processes.
- Resolved discrepancies between paper and electronic versions of patient records.
- Verified accuracy and completeness of documentation prior to filing or submitting.
- Monitored quality assurance processes related to medical record keeping.
- Implemented security measures to protect sensitive patient information from unauthorized access.
- Evaluated existing procedures for storing, retrieving, and archiving medical records.
- Assisted physicians with locating relevant clinical information stored in the EHR system.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned and validated medical records for upload.
Pharmacy Technician
Alwan Compound Pharmacy
Peoria, Il
08.2011 - 12.2013
- Compounding medications into creams, suspensions, dissolvable tablets
- Data entry processing, Insurance billing
- Calculations for medications to be made and compound for a current prescription.
Pharmacy Technician
OSF Medical Hospital
Peoria, Il
09.2010 - 08.2011
- Preparing medications through an IVs for adults and pediatric patients
- Preparing Chemo-therapy treatments Data entry processing Refilling medication machines for patients per patient floor.
Education
Bachelors in BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
University of Phoenix
01.2021
Certification - Certified Pharmacy Technician
Midstate College
Peoria, IL08.2010
High School Diploma -
Richwood’s High School
05.2008
Skills
- Eligibility Determination
- Insurance Claim Forms Review
- Customer Service
- Data Entry
- Claims Processing
- Insurance Plan Verification
- Billing Software
- Insurance Terminology
- Medical Terminology
- Documentation Skills
- Background in Insurance
- Understanding of Medical Terms
- Electronic Authorization Processing
- Documentation Abilities
- Microsoft Office
- Insurance Coverage Verification
- Information Verification
- Data Entry Software
- Medicaid Knowledge
- Verbal and Written Communication
- Decision-Making
- Active Listening
- Attention to Detail
- Insurance knowledge
- Case coordination
- Policy Interpretation
- Team building
- Multitasking
- Records Maintenance
- Compensation Structuring
- Time Management
- Effective Communication
Timeline
Workers' Compensation and Safety Administrator
City of Peoria
09.2024 - Current
Total Rewards Coordinator
Caterpillar Inc
10.2021 - 09.2024
Patient Accounts Associate
OSF Health Care
01.2018 - 10.2021
Referral Specialist
OSF Health Care
01.2016 - 01.2018
Heart Monitor Technician
Unity Point Health Methodist
01.2014 - 09.2015
Medical Records Liaison & Analyst
Unity Point Health, Health Information Service
01.2014 - 09.2015
Pharmacy Technician
Alwan Compound Pharmacy
08.2011 - 12.2013
Pharmacy Technician
OSF Medical Hospital
09.2010 - 08.2011
High School Diploma -
Richwood’s High School
Certification - Certified Pharmacy Technician
Midstate College
Bachelors in BACHELOR OF SCIENCE - HEALTH ADMINISTRATION
University of Phoenix