Ashley R. Edwards
Lithonia,GA
Summary
Pharmacy technician with extensive experience in supporting healthcare teams and maintaining patient confidentiality. Proficient in auditing prescriptions and resolving issues with prescribers and third-party billing. Focused on enhancing patient care and improving operational efficiency.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Lithonia, GA
01.2019 - Current
- Audited every prescription before packaging for customers.
- Resolved prescription issues through direct communication with the issuing physician.
- Greeted customers, addressed questions and conflicts, gathered information for new prescriptions, ensured patient confidentiality.
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.
- Made requisitions for drugs and supplies with professional guidance from pharmacists.
- Executed clerical tasks, including filing documents, managing phone calls, operating cash register, and maintaining prescription records.
Pharmacy Technician
CVS Pharmacy
Roswell, GA
08.2014 - 01.2019
- Greeted customers and addressed questions or conflicts, obtained information for new prescriptions while maintaining customer/patient confidentiality.
- Audited every prescription before packaging for customers.
- Assisted in resolving prescription issues that required extensive contact with issuing physician.
- Requested drugs and supplies under pharmacist guidance to ensure inventory needs were met.
- Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.
- Performed various clerical tasks, including filing and answering phones, in a fast-paced pharmacy environment., including filing, answering phones, operating cash register, and maintaining prescription records.
Pharmacy Technician
CVS Pharmacy
Conyers, GA
02.2013 - 08.2014
- Calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for pharmacist approval.
- Interacted with customers, verified prescriptions and refills, affixed labels, and selected packaging materials to ensure accurate medication dispensing.
- Collaborated with pharmacist and colleagues to ensure accuracy of prescriptions and enhance customer experience at CVS Pharmacy.
- Entered prescriptions, counted and sorted pills, greeted customers, and processed purchases to maintain a welcoming pharmacy environment.
- Accessed prescription information using the pharmacy's computer program, including patient and prescriber data, drug selection, and billing.
- Transferred hundreds of patient profiles to the new records system and trained coworkers on its use.
Customer Service/Cashier
CVS Pharmacy
Conyers, GA
08.2012 - 02.2013
- Delivered excellent customer service by addressing inquiries and assisting with goods, prioritizing customer satisfaction.
- Managed cash transactions at the register and adding machine in order to manage cash for sold items.
- Resolved customer issues efficiently and escalated complex problems to department heads for further action.
- Collaborate with the pharmacist and my colleagues to provide customers with accurate prescriptions, Prescriptions, and a satisfying customer experience while visiting CVS Pharmacy.
- Identified opportunities for process improvements and recommended strategies to enhance customer service.
- Updated name and address changes in customer database.
Communication Tech III
Comcast Corporation
Stone Mountain, GA
04.2007 - 01.2011
- Installed telecommunications equipment including fire-suppression systems switches routers multiplexors and cable trays. Strategically planned network installations according to customer orders technical specifications and manuals.
- Performed routine cable installations, disconnects, pre-wires, change of service, service calls, monitored for cable leakage.
- Install pc hardware/software peripheral devices to connect residential customers to at home service in accordance with Comcast procedures and practices.
- Documented MDU wiring installations, facilitating clear communication and service consistency for residential and business customers.
- Completed all work on schedule, ensuring customer satisfaction and service reliability.
- Identified process improvement opportunities and recommended strategies that enhanced the customer service experience.
Juvenile Correctional Officer
Dept. of Juvenile Justice
Atlanta, GA
09.2008 - 03.2009
- Monitored and provided crisis, on-site intervention for youthful offenders assigned to the institution
- Followed orders from superior officers and collaborated with a team of officers to maintain a safe and clean environment for youth rehabilitation.
- Oversaw daily operations of youth programs focused on addressing and correcting discipline issues.
- Developed customized rehabilitation programs in collaboration with guidance counselors to address individual youth needs. with guidance counselors to develop customized programs.
- Supervised group outings to ensure the safety of all individuals.
- Recommended process improvements to enhance customer service delivery for youth programs.
Education
Bachelor of Arts - Biology
Fisk University
Nashville, TN12-2011
Skills
- Pharmacy software
- Dosage calculation
- Medication therapy management
- Prescription troubleshooting
- Stock management
- Healthcare communication
- Patient engagement
- Professional interaction
- Microsoft Office proficiency
- Detail-oriented adaptability
Certification
Professional Licenses, STATE OF GEORGIA Georgia Board of Pharmacy December 13, 2012 Licensed Pharmacy Technician, Pharmacy Technician Certification Board - Washington, DC June 2015 Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Technician
CVS Pharmacy
01.2019 - Current
Pharmacy Technician
CVS Pharmacy
08.2014 - 01.2019
Pharmacy Technician
CVS Pharmacy
02.2013 - 08.2014
Customer Service/Cashier
CVS Pharmacy
08.2012 - 02.2013
Juvenile Correctional Officer
Dept. of Juvenile Justice
09.2008 - 03.2009
Communication Tech III
Comcast Corporation
04.2007 - 01.2011
Bachelor of Arts - Biology
Fisk University