Ashley R. Nelson
Collections Specialist IV- Coach
Sanford,FL
Summary
Seasoned Job Coach, well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Development Center Coach
Development Center Coach Plus
- Used learning assessments/modules to regularly monitor student understanding of class concepts and materials.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
- Developed classroom guidelines and assignment rules to communicate expectations effectively.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
Specialist II
JP Morgan Chase
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Job Coach
JPMorgan Chase Bank
Lake Mary, FL
01.2018 - Current
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Led cross-functional training for Cross Department units and created all training materials including exams.
- Submitted all Sharepoint requests pertaining to schedule changes, lunch duration changes and proper coding on behalf of JTE unit
- Collaborated with OCs to ensure any incorrectly acquired occurrences were removed from specialists schedules
Education
General Studies, Human Resources
Valencia University
08.2019 - Current
Skills
Continuous professional improvement
Product knowledge
Analytical and Critical Thinking
Flexible and Adaptable
Excellent Communication
Multitasking Abilities
MS Office
Clerical Support
Planning and Coordination
Data Entry
Interpersonal Communication
Organization and Time Management
Good Telephone Etiquette
Training and Development
Problem-Solving
Timeline
General Studies, Human Resources
Valencia University
08.2019 - Current
Job Coach
JPMorgan Chase Bank
01.2018 - Current
Development Center Coach
Development Center Coach Plus
Specialist II
JP Morgan Chase