Ashley Gregory
Apopka
Summary
I am a Business graduate with leadership experience, international exposure, and a proven track record of rapid career progression. Skilled in leadership, stakeholder engagement, commercial decision making, KPI analysis, and cross functional collaboration. Passionate about entrepreneurship, business growth, relationship building, and solving complex challenges in fast paced environments.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
lululemon
12.2025 - Current
- Lead and coach team members to achieve business objectives in a high volume retail environment.
- Utilize sales, conversion, UPT, and NPS metrics to support operational and commercial decision making.
- Collaborated with management to develop strategies for elevating guest experience initiatives.
- Partner with leadership teams to drive performance, accountability, and customer satisfaction.
- Support execution of product launches, community initiatives, and business growth opportunities.
- Take ownership of daily operations while balancing customer experience and commercial outcomes.
Visual Merchandising Specialist
lululemon
07.2025 - Current
- Executed merchandising strategies designed to maximize customer engagement and product visibility.
- Analyzed customer behavior and product performance to support data driven business decisions.
- Collaborated with cross functional teams to align visual displays with marketing initiatives and promotional events.
- Contributed to revenue driving strategies through visual execution and operational excellence.
- Trained staff on visual standards and merchandising best practices to ensure consistency across store displays.
- Researched industry trends to inform innovative approaches to visual storytelling within retail space.
Educator
lululemon
11.2024 - 06.2025
- Delivered consultative customer experiences while contributing to sales and operational goals.
- Built trusted customer relationships through strong communication and problem-solving skills.
- Progressed into leadership track positions through initiative, performance, and business acumen.
Customer Service Representative
IntouchCX
02.2024 - 08.2024
- Managed high volume customer interactions across multiple communication channels.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Utilized CRM software to track customer interactions and ensure follow up actions.
- Identified recurring service trends and provided feedback to improve customer experience processes.
- Supported onboarding and team development initiatives.
Customer Service Representative
Truist Bank
02.2021 - 06.2022
- Managed 100+ daily client interactions while maintaining accuracy and compliance standards.
- Improved operational workflows to increase efficiency and reduce escalations.
- Supported knowledge sharing and onboarding efforts across teams.
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Global Management and Marketing Strategy
University of Paris Est Créteil
Paris, FranceBachelor of Business Administration (BBA) - International Business
Florida International University
12.2024
Associate in Arts - Business Administration
Valencia College
01.2022
Skills
- Leadership
- Commercial Strategy
- Business Development
- Relationship Building
- Stakeholder Management
- KPI Analysis
- Problem Solving
- Project Coordination
- Cross Functional Collaboration
- Salesforce
- Microsoft Excel
ADDITIONAL HIGHLIGHTS
- Rapid promotion trajectory within lululemon, advancing through three roles in approximately one year.
- International business perspective developed through academic study in France.
- Experience leading teams, analyzing performance metrics, and supporting business growth initiatives.
- Strong interest in entrepreneurship, networking, leadership development, and commercial strategy.
Languages
English
Native or Bilingual
Timeline
Guest Experience Lead
lululemon
12.2025 - Current
Visual Merchandising Specialist
lululemon
07.2025 - Current
Educator
lululemon
11.2024 - 06.2025
Customer Service Representative
IntouchCX
02.2024 - 08.2024
Customer Service Representative
Truist Bank
02.2021 - 06.2022
No Degree - Global Management and Marketing Strategy
University of Paris Est Créteil
Bachelor of Business Administration (BBA) - International Business
Florida International University
Associate in Arts - Business Administration
Valencia College