Summary
Overview
Work History
Education
Skills
References
Timeline
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Ashley Rose Nieves

Ashley Rose Nieves

Orlando,FL

Summary

Dynamic professional with proven leadership skills developed at Mathers Social Gathering. Expertise in customer service and guest engagement, leading to enhanced guest experiences and increased repeat business. Skilled in sales strategy and team building, fostering collaboration and operational efficiency.

Overview

13
13
years of professional experience

Work History

Server/Bartender

Mathers Social Gathering
Orlando, Florida
06.2023 - Current
  • Delivered exceptional customer service in fast-paced social environments, ensuring guest satisfaction.
  • Trained new employees on operational procedures and job responsibilities.
  • Collaborated with staff to optimize workflow and enhance operational efficiency.
  • Established rapport with guests, contributing to increased repeat business.
  • Maintained professionalism
  • Engaged with customers proactively to improve overall experiences.
  • Provided excellent customer service to ensure satisfaction.
  • Fostered strong working relationships with colleagues through effective communication.

Administrative Assistant

Your Home Rescue
Clermont, Florida
02.2023 - 10.2023
  • Answered phone calls and emails, facilitating effective business correspondence.
  • Greeted visitors professionally, addressing inquiries and directing them appropriately.
  • Provided comprehensive administrative support to the executive team, managing calendars and scheduling.
  • Ensured optimal operation of office equipment, including printers, copiers, and fax machines.
  • Processed incoming requests and facilitated responses to clients promptly.
  • Coordinated office communications and scheduled team meetings to enhance collaboration.
  • Managed document preparation, ensuring accuracy of client files.

Bar Supervisor

Graffiti Junktion
Clermont, Florida
02.2012 - 07.2022
  • Supervised bar staff to ensure efficient service delivery and customer satisfaction.
  • Resolved customer complaints swiftly to uphold a positive atmosphere.
  • Scheduled staff shifts.
  • Delegated tasks based on staff skill sets to maximize operational efficiency.
  • Identified revenue growth opportunities through creative promotions and marketing initiatives.
  • Maintained professional interactions with guests to promote a welcoming environment.
  • Provided leadership and mentoring to new employees on company programs.

Education

High School Diploma -

Crystal River High School
Crystal River, FL
05-2011

Skills

  • Customer service and guest engagement
  • Sales strategy and suggestive selling
  • Effective communication skills
  • Leadership development and team building
  • Professional appearance and demeanor
  • Strong work ethic

References

References available upon request.

Timeline

Server/Bartender

Mathers Social Gathering
06.2023 - Current

Administrative Assistant

Your Home Rescue
02.2023 - 10.2023

Bar Supervisor

Graffiti Junktion
02.2012 - 07.2022

High School Diploma -

Crystal River High School

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