Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Ashley Valdes Sigarroa

Ashley Valdes Sigarroa

Dania Beach,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service aptitude. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Documented strengths in building and maintaining relationships with a diverse range of clientele and stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Director of Operations and Logistics

Dawa Medical LLC
12.2021 - Current
  • Ensured compliance with FDA regulations and customs requirements for medical device imports by reviewing commercial invoices to ensure accuracy.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity, resulting in a retention of over 125 customers globally.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills, handling problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Finalized annual agreements and led meetings with potential clients across the globe to expand business relationships and clientele by over 60% within three years.
  • Defined, implemented, and revised standard operational procedures (SOPs) and expanded operations to a second warehouse.
  • Mentored and coached team members to foster productive and engaging work environment, trained staff on warehouse practices and operational protocols, enhancing overall team efficiency.
  • Worked collaboratively with President to implement new procedures and corrective actions to improve quality, covering executive functions during their absence.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreements.
  • Analyzed customer feedback and identified areas for improvement to drive business success.

Administrative Assistant

Animal Air Services
05.2017 - 03.2020
  • Led employee onboarding processes, held signatory status, and managed badge acquisitions for airside access through Miami International Airport.
  • Created invoices and issued overdue collections notifications to maintain cash flow.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources and Miami International Airport.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported the organization’s transition during the COVID-19 pandemic until business operations ceased.

Education

Bachelor of Arts - Anthropology And Sociology

Florida Atlantic University
Ft Lauderdale, FL
08-2028

Bachelor of Science - Health Services Administration

Florida International University
Miami, FL
12-2018

Skills

  • Leadership training
  • Strategic planning and execution
  • Customer Relationship Management (CRM)
  • Standard Operating Procedures (SOPs)
  • Staff Training
  • Microsoft Suite ( Word, Excel, PowerPoint), Google Workspace, Outlook, QuickBooks
  • Process improvements
  • Operational efficiency
  • Excellent communication
  • Regulatory compliance
  • Policy development and enforcement

Accomplishments

Autism Advocacy Forum Participant

Congressional Briefings with Autism Speaks

Interests

Aspiring to enter FAU’s Doctorate Program in Letters, focusing on culture, society, and politics, with a commitment to leveraging education for effective policymaking and advocacy in the field of autism

Timeline

Director of Operations and Logistics

Dawa Medical LLC
12.2021 - Current

Administrative Assistant

Animal Air Services
05.2017 - 03.2020

Bachelor of Arts - Anthropology And Sociology

Florida Atlantic University

Bachelor of Science - Health Services Administration

Florida International University

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