Ashley Washington
Garland,TX
Summary
Seasoned Catastrophic Adjuster with a proven track record at Cunningham Lindsey, adept in claims investigation and delivering exceptional customer service. Excelled in damage assessment and policy interpretation, significantly enhancing claims processing efficiency. Known for meticulous quality control and robust risk assessment skills, consistently upholding high standards of professionalism.
Overview
6
6
years of professional experience
Work History
Catastrophic Adjuster
Alacrity Solutions
08.2020 - 01.2024
- Handle property claims throughout the claim’s lifecycle.
- Determine coverage based on policy and carrier guidelines.
- Coordinate loss investigations on all assigned claims.
- Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.
- Maintain detailed documentation and follow up on each file.
- Exercise objective judgment and critical decision making to resolve issues.
- Initiate and respond to correspondence in a friendly and timely manner.
- Examine documents for completeness, accuracy and conformance to carrier guidelines and polices.
- Always follow contract, property and insurance laws.
- Note and follow up on discrepancies in files.
- Communicate the status of claims to the management and leadership.
- Create and provide necessary claim documentation.
- Perform proper claim escalation procedures to management.
- Attend and participate in training, team meetings and projects as needed.
- Knowledge share and assist peers when needed.
- Execute excellent customer service.
- Represent the company with a high level of professionalism.
- Other duties as assigned.
Catastrophic Property Desk Adjuster
Cunningham Lindsey
07.2018 - 09.2020
- Handle property claims throughout the claim’s lifecycle.
- Determine coverage based on policy and carrier guidelines.
- Efficient cycle times and quality of claims handling.
- Mobilize additional resources for claim investigation.
- Coordinate loss investigations on all assigned claims.
- Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.
- Maintain detailed documentation and follow up on each file.
- Exercise objective judgment and critical decision making to resolve issues.
- Initiate and respond to correspondence in a friendly and timely manner.
- Examine documents for completeness, accuracy and conformance to carrier guidelines and polices.
- Always follow contract, property and insurance laws.
- Note and follow up on discrepancies in files.
- Communicate the status of claims to the management and leadership.
- Create and provide necessary claim documentation.
- Perform proper claim escalation procedures to management.
- Attend and participate in training, team meetings and projects as needed.
- Knowledge share and assist peers when needed.
- Execute excellent customer service.
- Represent the company with a high level of professionalism.
- Other duties as assigned.
Education
No Degree - Business Management
UNT
Denton05.2025
Skills
- Claims Investigation
- Technical knowledge
- Damage Assessment
- Property valuation
- Policy Interpretation
- Quality Control
- Insurance policy coverage knowledge
- Claims Processing
- CCC Reports
- Risk Assessment
Licensed in the state of TX, FL, NC, SC, GA, AL, AR, IN, LA, MS
Licensed Claims Adjuster
Timeline
Catastrophic Adjuster
Alacrity Solutions
08.2020 - 01.2024
Catastrophic Property Desk Adjuster
Cunningham Lindsey
07.2018 - 09.2020
No Degree - Business Management
UNT