Adam Graves
Bulverde,TX
Summary
Detail-oriented Catastrophic Insurance Adjuster Apprentice with James Shawnery Kaufmann, skilled in claims investigation and damage assessment. Enhanced customer satisfaction through exceptional service while efficiently managing high volumes of claims. Proven ability to interpret policy coverage and streamline workflows, ensuring accurate and timely processing of claims.
Detail-oriented server familiar with high volume formal dinning. The ability to upsell and deliver a great experience that the Restaurant Owner, Managers, and Guests alike are accustomed to.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catastrophic Insurance Adjuster Apprentice
James Shawnery Kaufmann
Tampa, FL
10.2023 - Current
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted site visits as necessary to gather crucial information related to property damage or loss assessments accurately.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained claims data in Exactimate systems.
- Documented information gathered in field and uploaded data to company database for efficient processing using Exactimate software.
- Handled scheduling calls for The Field Adjuster and The Insured during the inspection process.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Prepared scheduling and claim documents for the onsite Field Adjuster.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Acquired new certifications that expanded range of tasks I could perform independently.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for The Insured.
- Conducted thorough property investigations to identify and classify damages for customer claims.
Waiter
Steiner Ranch Steakhouse
Austin, TX
09.2021 - 09.2023
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Ensured food safety compliance by adhering to proper TABC and Food Handlers procedures when serving drinks and entrees.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers including but not limited to Chefs daily specials, bottles of wines, and craft cocktails.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in setting up and serving private events.
Education
Bachelors Degree in Entertainment Business - Entertainment Business
Full Sail University
Winter Park, FLRecording Arts Degree - Music
Full Sail University
Winter Park, FLSkills
- Claims investigation
- Damage assessment
- Policy interpretation
- Client relations
- Proficient in managing multiple tasks
- Self-motivated work
- Effective team contributor
- Strong interpersonal skills
Certification
Texas All Lines Insurance Adjuster
TABC Certified
Texas Food Handlers
Timeline
Catastrophic Insurance Adjuster Apprentice
James Shawnery Kaufmann
10.2023 - Current
Waiter
Steiner Ranch Steakhouse
09.2021 - 09.2023
Bachelors Degree in Entertainment Business - Entertainment Business
Full Sail University
Recording Arts Degree - Music
Full Sail University