Jesse Rubio
San Antonio,TX
Summary
Experienced Auto Claims Adjuster with a decade of independent adjusting for insurance firms. Skilled in precise damage assessments and cost estimations, delivering reliable repair options. Capable of working outdoors in various weather conditions and traveling to customer sites as needed. Demonstrated strengths in customer service, time management, and sound decision-making.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
1
1
Certification
Work History
National Catastrophic Response Team Auto Adjuster
Progressive
01.2024 - Current
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
Auto Claims Adjuster
Allcat Claims Service
08.2023 - 12.2023
- Evaluated repair estimates for reasonableness and accuracy before authorizing repairs.
- Conducted inspections on damaged vehicles, generating precise repair cost estimates.
- Ensured compliance with state guidelines and Department of Insurance regulations for vehicle estimating.
- Reviewed photos to assess repair viability and determine total loss when necessary.
- Maintained Texas Adjuster license #1924090 and 23 additional auto adjuster licenses across states.
- Promoted customer satisfaction by resolving issues with knowledgeable service.
- Demonstrated strong telephone etiquette while managing challenging calls.
Independent Auto Adjuster
Self Employed
08.2014 - 12.2023
- Investigated vehicle damage, estimated repair costs and determined liability.
- Reviewed appraisals for accuracy and completeness before submitting them for approval.
- Identified fraudulent claims through investigations of suspicious behavior or discrepancies.
- Performed site visits as needed in order to inspect property damages or verify facts.
- Evaluated extent of damage and documented findings.
- Assisted coworkers during periods of high workload or staff shortages, demonstrating teamwork skills that contributed to company success collectively.
- Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
- Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
Social Studies Teacher & Coach
Various School Districts in Texas
08.2002 - 07.2022
- Developed lesson plans to teach students about world cultures, religions, and political systems.
- Assessed student comprehension of material through written tests, oral presentations, and group projects.
- Conducted regular parent-teacher conferences to discuss student performance and progress.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Encouraged players with positive reinforcement during game play or practice sessions.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Coordinated logistics such as scheduling transportation for away games or tournaments.
- Adhered strictly to safety protocols while supervising practices or competitions.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Acquired and maintained certification in basic first aid and CPR.
Education
Bachelor of Arts - Criminal Justice
St. Edward's University
Austin, TX08.2002
High School Diploma -
Leakey High School
06.1989
Skills
- Estimate Preparation
- Repair Cost Estimation
- Claims Investigation
- Vehicle Inspections
- Damage Assessment
- Fraud Detection Knowledge
- Claims Handling
- Proficient in CCC One, Mitchell, and Audatex
- Customer Service Expertise
- Organizational skills
- Team collaboration
Certification
- Texas All Lines Adjuster License #1924090; NPN #17306855
- Texas Teacher Middle School Social Studies Certificate Expire 11/2025
- Possess 23 state adjuster licenses throughout the United States
References
Oscar Pineda - 832-755-0228 opineda@centuryclaims.net
Lauren Nelson - 908-839-7305 - ellenel95@yahoo.com
Scott Williams - 303-988-6286 - swilliams@eberls.com
Brian - McCraw - 512-557-7528 - mccraw25@yahoo.com
Timeline
National Catastrophic Response Team Auto Adjuster
Progressive
01.2024 - Current
Auto Claims Adjuster
Allcat Claims Service
08.2023 - 12.2023
Independent Auto Adjuster
Self Employed
08.2014 - 12.2023
Social Studies Teacher & Coach
Various School Districts in Texas
08.2002 - 07.2022
High School Diploma -
Leakey High School
Bachelor of Arts - Criminal Justice
St. Edward's University
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