Denise Kayser
Mount Laurel,NJ
Summary
Skilled Auto Adjuster with broad experience in evaluating, negotiating and settling auto insurance claims. Possess strong knowledge of vehicle repair procedures, cost estimations and damage assessments. Demonstrated skills in customer service, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Auto Adjuster Tec Senior Consultant
Allstate Insurance Company
Irving , TX
03.2005 - Current
- Conducted on-site investigations of losses to verify extent of damage
- Communication with clients regarding status updates of the damage to their vehicle.
- Resolved discrepancies between damage and estimate
- Investigated complex property claims to determine damages.
- Prepared detailed outlining findings review by team members.
- Coordinated with outside vendors such as Part suppliers and Technical resources if needed
- Negotiated settlements with claimants in order to achieve a fair resolution of claims.
- Attended continuing education classes and seminars related to professional development within the field of Claims Adjusting.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Negotiated settlement of claims with claimants
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
High School Diploma -
Frankford High School
Philadelphia, PA06-1980
Skills
- Damage Assessment
- Vehicle Inspection
- Policy Interpretation
- Damage mitigation
- Fraud detection knowledge
- Billing
- Technical knowledge
- Claims Handling
- Estimate Preparation
- Excellent Communication
- Written Communication
- Task Prioritization
- Organizational Skills
- Knowledgeable in CCC Estimating, Mitchell, Microsoft, Nextgen
- Body shop knowledge
- Repair Cost Estimation
- Adaptability and Flexibility
- Reliability
- Decision-Making
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Vehicle inspections
Accomplishments
Golden Compass Award - 2021
Certification
- Allstate Leadership Program (Currant)
- I-CAR Platinum Certification
- I currently hold Adjuster licenses in Pennsylvania, New York, South Carolina, Delaware, Texas, Oklahoma, Vermont, Rhode Island, Louisiana, Connecticut, North Carolina, Wyoming, New Mexico, Kentucky, New Hampshire.
Languages
English
Professional
I have been part of Allstate Insurance Company since 2005;
- I started as a Sr. Claims Adjuster in the Auto Department. I was given the opportunity to join the Homeowners Department as a Fast Track Adjuster, Homeowners Field Adjuster. Sr. Claims Adjuster. , MOI Coordinator. , Doc Center, Virtual Adjuster, Recognition Committee, The Voice Committee, RSCP Commentate, Mitchell Auto Estimating system roll out.
References
References available upon request.
Timeline
Auto Adjuster Tec Senior Consultant
Allstate Insurance Company
03.2005 - Current
High School Diploma -
Frankford High School