MICHELLE SCHUMANN
Castroville
Summary
I have 27 years experience in the Auto Industry ,with a strong focus on problem-solving and client relationship management. Skilled in negotiating settlements and assessing vehicle damage, committed to delivering optimal outcomes for both clients and the company.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
SENIOR AUTO FIELD ADJUSTER
ALLSTATE INSURANCE
SAN ANTONIO
10.2021 - 08.2025
- Evaluated property damage claims for auto insurance policies.
- Conducted thorough inspections of damaged vehicles and property.
- Documented findings using digital tools and software systems.
- Collaborated with policyholders to gather necessary information and documentation.
- Communicated claim decisions to clients clearly and professionally.
- Provided guidance to less experienced adjusters on best practices and procedures.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
- Developed relationships with local auto body shops in order to negotiate competitive rates for repairs.
- Provided field inspections of damaged automobiles prior to repairs being made.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Conducted in-person and remote assessments of vehicle damages for accurate claim valuation.
ESTIMATOR
ANCIRA COLLISION
SAN ANTONIO
09.2015 - 10.2021
- Analyzed vehicle damage to prepare accurate repair estimates.
- Communicated effectively with customers regarding repair timelines and costs.
- Collaborated with insurance adjusters to facilitate claims processing.
BODY SHOP MANAGER
WOMMACK CHEVROLET
Castroville
08.2011 - 09.2015
- Managed daily operations of body shop for efficient workflow.
- Supervised team of technicians to ensure quality repairs and service.
- Implemented safety protocols to maintain a safe working environment.
- Conducted regular inspections of completed work for quality assurance.
- Wrote complete and accurate cost estimates for labor and parts.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Greeted customers and took time to answer questions.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
Education
High School Diploma -
JOHN MARSHALL H.S.
San Antonio, TX06-1989
Skills
- Vehicle inspection
- Claims evaluation
- Damage assessment
- Field inspections
- Documentation practices
- Effective communication
- Problem solving
- Attention to detail
- Estimating repair costs
- Claims handling
- Customer relationship management
- Team collaboration
Certification
TEXAS LICENSED P&C ADJUSTER
Timeline
SENIOR AUTO FIELD ADJUSTER
ALLSTATE INSURANCE
10.2021 - 08.2025
ESTIMATOR
ANCIRA COLLISION
09.2015 - 10.2021
BODY SHOP MANAGER
WOMMACK CHEVROLET
08.2011 - 09.2015
High School Diploma -
JOHN MARSHALL H.S.