Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Patchen

Vickery

Summary

Dynamic Auto Field Adjuster with Allstate Insurance Co, skilled in claims investigation and customer service. Proven track record of enhancing claims efficiency and fostering collaboration among stakeholders. Recognized for delivering fair settlements through meticulous documentation and strong attention to detail, ensuring positive outcomes for policyholders and insurers alike.

Professional with strong background in automotive claims and damage assessment. Skilled in investigating, evaluating, and negotiating settlements, ensuring accurate and fair resolutions. Known for effective teamwork, adaptability, and achieving results under changing conditions. Proficient in communication, problem-solving, and customer service, consistently delivering high standards and reliable outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Auto Field Adjuster

Allstate Insurance Co
07.2024 - Current
  • Contributed to company growth by identifying opportunities for cost savings or process improvements within the field adjusting team.
  • Improved communication between all parties involved in an auto claim by effectively explaining the claims process to customers, repair shops, and other stakeholders.
  • Increased efficiency in handling claims by maintaining a strong knowledge of vehicle repair techniques and costs.
  • Ensured fair settlement outcomes for both policyholders and insurers through detailed documentation of damages, condition assessments, and repair estimates.

Auto Claims Adjuster

Alacrity Solutions
09.2023 - 07.2024
  • Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
  • Maintained strong relationships with repair facilities for seamless collaboration throughout the claims process.
  • Reviewed the documentation and estimates uploaded by the Body shop, while submitting changes to follow the Insurance best practices.

Body Shop Estimator

Snyder Collision
05.2022 - 09.2023
  • Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
  • Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
  • Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
  • Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.

Assistant Department Manager

Menards Inc. - Home Improvement
06.2021 - 05.2022
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.

Education

College Credit Plus Student -

Bowling Green State University - Firelands
Huron, OH

High School Diploma -

Sandusky Central Catholic
Sandusky, OH
05-2020

Skills

  • Claims investigation
  • Estimating repair costs
  • Vehicle inspection
  • Insurance regulations knowledge
  • Claims handling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail

Certification

  • Auto Adjuster - Texas Home State License #3153753
  • Auto Adjuster - Kentucky
  • Auto Adjuster - Louisiana
  • Auto Adjuster - Mississippi
  • Auto Adjuster - North Carolina
  • Auto Adjuster - New Mexico
  • Auto Adjuster - Nevada
  • Auto Adjuster - South Carolina
  • Auto Adjuster - Utah
  • Auto Adjuster - Washington


Timeline

Auto Field Adjuster

Allstate Insurance Co
07.2024 - Current

Auto Claims Adjuster

Alacrity Solutions
09.2023 - 07.2024

Body Shop Estimator

Snyder Collision
05.2022 - 09.2023

Assistant Department Manager

Menards Inc. - Home Improvement
06.2021 - 05.2022

College Credit Plus Student -

Bowling Green State University - Firelands

High School Diploma -

Sandusky Central Catholic

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