Versatile professional with broad skillset acquired through diverse roles in various industries. Well-versed in troubleshooting, project management, customer service and team collaboration. Draw on wide-ranging experience to adapt quickly in fast-paced environments and deliver impactful solutions to challenges.
Overview
18
18
years of professional experience
Work History
PreK Teacher
Crossroads Church
Canton
05.2024 - Current
Teaching Bible lessons to the PreK children present.
Interacting with multiple children simultaneously on various educational levels.
Established and enforced rules for behavior and procedures for maintaining order in the classroom.
Communicated regularly with parents regarding their child's progress.
Pampered Chef Consultant
Remote
03.2022 - Current
Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
Followed up on customer requests or concerns in a timely manner.
Identified opportunities to increase sales through cross-selling techniques.
Assisted customers with product, promotion and policy information.
Collaborated with team members to develop new marketing strategies.
Provided customer service support by answering questions about product usage and availability.
Tracked customer contact information using a database system.
Resolved customer complaints in a professional manner while maintaining a positive attitude.
Front of House Manager
The Kneady Woman Bakery
Canton
10.2023 - 02.2024
Organizing and keeping track of inventory.
Interacting with customers and running the cash register.
Running the grill and filling customer orders in a timely manner.
Implemented new procedures to streamline workflow within the bakery.
Monitored quality assurance of all products produced in the bakery.
Resolved customer complaints regarding product quality or pricing issues promptly.
Provided guidance and support to staff members when needed during busy periods or special events.
Medical Transcriptionist
Bluebird Hill Transcription
Remote
11.2019 - 02.2024
Transcribe daily X-ray, MRI, and other study results as dictated by the physician.
Ensured proper formatting of transcribed documents according to physician standards.
Updated database information with newly transcribed documents on a regular basis.
Efficient in transcription software and equipment to work from home.
Legal Assistant
Law Offices of Joshua Wintters & Associates
Canton
11.2006 - 12.2018
Greeted clients upon arrival at office and provided assistance as needed.
Answered phones promptly while providing courteous customer service.
Scanned physical documents into electronic format for storage in a secure database system.
Maintained client confidentiality in all matters.
Organized exhibits for trial proceedings.
Proofread drafts of legal documents for accuracy in grammar and punctuation.
Ordered materials needed by attorneys throughout the duration of a case.
Maintained inventory levels of office supplies necessary for day-to-day operations.
Ensured that all paperwork was properly filed according to established procedures.
Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
Assisted with document production and deposition preparation.
Education
Bachelor Degree - Accounting
University of Central Arkansas
08-2005
Skills
Customer Service
Organizational Skills
General Ledger Accounting
Time Management
Problem-solving
Data Entry
Billing
Filing
Receptionist
Appointment Scheduling
Consultative Sales
Inbound and Outbound Calling
Timeline
PreK Teacher
Crossroads Church
05.2024 - Current
Front of House Manager
The Kneady Woman Bakery
10.2023 - 02.2024
Pampered Chef Consultant
03.2022 - Current
Medical Transcriptionist
Bluebird Hill Transcription
11.2019 - 02.2024
Legal Assistant
Law Offices of Joshua Wintters & Associates
11.2006 - 12.2018
Bachelor Degree - Accounting
University of Central Arkansas
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