Ashli Gaddis
Canton,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Account Manager
Parts Express Texas Drive Train
Terrell, TX
01.2021 - Current
- Oversaw client account management to enhance satisfaction and service retention.
- Developed and maintained strong relationships with key stakeholders and clients.
- Analyzed customer feedback to improve service delivery and enhance client experience.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Organized office operations, enhancing workflow efficiency through effective scheduling and document management.
- Managed inventory supplies, optimizing stock levels and reducing overhead costs through strategic purchasing decisions.
- Developed filing systems that improved data retrieval speed and ensured compliance with privacy regulations.
- Implemented new software tools to streamline tasks, increasing overall productivity across office functions.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Completed weekly and daily invoicing and billing for customer service team.
Waitress
Jay Jay Cafe
Arlington, Tx
01.2019 - 01.2021
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed multiple tables efficiently, prioritizing tasks in fast-paced environment.
- Trained new team members on service protocols and menu offerings.
- Processed customer transactions accurately using point-of-sale systems.
- Oversaw inventory management, minimizing waste through effective stock rotation practices.
- Resolved customer complaints promptly, ensuring positive dining experiences and loyalty.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Customer Service Representative
Careington Health Care Discount Plans
09.2016 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in understanding health care discount plans and benefits offered.
- Managed high-volume call traffic, ensuring timely responses and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Certified Medical Assistant - Medical Assistant
Brightwood College
Arlington, TX06.2016
High School Diploma -
Seagoville High School
Dallas, Tx2012
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Issue resolution
- Team Training
- Documentation and reporting
- Sales reporting
- Marketing
- New account creation
- Database management
Timeline
Account Manager
Parts Express Texas Drive Train
01.2021 - Current
Waitress
Jay Jay Cafe
01.2019 - 01.2021
Customer Service Representative
Careington Health Care Discount Plans
09.2016 - 01.2018
Certified Medical Assistant - Medical Assistant
Brightwood College
High School Diploma -
Seagoville High School