Ashli Garcia
Lake Jackson
Summary
Dynamic professional with a proven track record at DOT Compliance Group, excelling in customer relations and strategic planning. Recognized for enhancing customer satisfaction through expert problem-solving and quality assurance initiatives. Adept at multitasking and maintaining professionalism in high-pressure environments, driving team performance and compliance monitoring to achieve organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support/Drug and Alcohol Specialist
DOT Compliance Group
07.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Initiated sustainability program, reducing company's environmental impact.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Phlebotomist
Gulf Coast Regional Medical Center
01.2020 - 06.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Organized daily work based on collection priority.
Calling Tower Technician
SPX
11.2017 - 07.2019
- Executed precise alignments using specialized tools to ensure optimal signal strength in targeted coverage areas.
- Assisted in rigging operations for safe hoisting of heavy equipment on towers during installation projects.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Contributed to positive team morale by maintaining a professional attitude among challenging weather conditions or difficult job sites.
- Ensured timely project completion with efficient scheduling and task prioritization.
- Participated in building towers in the chemical plant to help with cool downs.
Education
High School Diploma -
Brazoswood High School
Lake Jackson, TX05-2011
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Technical communication
- Emergency response
- Team collaboration
- Compliance monitoring
- Risk management
- Knowledge sharing
- Team performance improvement
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Multitasking Abilities
- Attention to detail
- Task prioritization
- Organizational skills
- Excellent communication
- Problem-solving abilities
- Relationship building
- Team building
- Active listening
- Decision-making
- Conflict resolution
- Quantitative skills
- Team leadership
- Teamwork
- Effective communication
- Goal setting
- Professionalism
- Strategic planning
- Time management abilities
- Sales strategies
- Professional demeanor
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Phlebotomy Certificate.
Certification
Licensed Phlebotomist- 2020
Languages
English
Full Professional
Timeline
Customer Support/Drug and Alcohol Specialist
DOT Compliance Group
07.2022 - Current
Phlebotomist
Gulf Coast Regional Medical Center
01.2020 - 06.2021
Calling Tower Technician
SPX
11.2017 - 07.2019
High School Diploma -
Brazoswood High School
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