ASHLI KISER-CRAWFORD
Bowling Green,OH
Summary
I am a Direct Support Specialist with 10+ years in multiple industries with strong interpersonal skills. I desire to work with a company that allows me to flourish in professionalism and learning new skills. I am seeking an opportunity to use the skills I have obtained and delivering solutions that meet expectations.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Bittersweet Farms
Whitehouse, OH
01.2022 - Current
- Taking inbound calls
- Filing information with accuracy
- Importing IEPs and ISPs into Britco (Documentation Software)
- Direct Support with individuals with Autism
- Following direct IEPs (Individualized Education Plan)
- Following direct ISPs (Individualized Support Plan)
- Administer medication to individuals per regulations from the Ohio Board of Pharmacy with Certification of Med Pass
- Ensure Safety Procedures are being followed at all times
- Training onboarding employee's on Policies and Procedures per The Ohio Board of Development Disabilities
- Proficient use of Microsoft Office- to include, WORD and Excel
Bud Tender
Bloom Medicinals
Maumee, OH
10.2021 - 04.2022
- Trained new staff on company policies and customer service best practices, enhancing team performance.
- Analyzed customer feedback trends to inform service enhancements and product offerings, driving continuous improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Sales Consultant
Dillards
Maumee, OH
01.2022 - 01.2022
- Customer Support for services and sales
- Cash Handling
- Keeping rapport with new and existing customers
- Meeting all sales Goals
- Training oncoming employees
- Leading the team with morning daily meetings for encouragement and team building
- Assisting with store Marketing
- Keeping accurate Inventory and Records for store
- Taking inbound phone calls
- Out going communications to build brand and customer base
Manager
Bath & Body Works
Sumter, SC
01.2016 - 01.2022
- Handling all store transactions
- Training oncoming employees
- Inventory of store daily
- Cash Handling
- POS System knowledge
- Creating a schedule for new and existing employees
- Opening and Closing of store as primary key holder
- Marketing of store and Brand
- Ensuring all store qualifications were being met
- Direct Supervision of staff
Financial Advisor
Southern Finance
Sumter, SC
01.2014 - 01.2017
- Proficient use Microsoft Office
- Advising Clients Financially
- Handling Loan Documents
- Receiving and protecting secured information from clients
- Creating Contracts for clients
- Licensed to sale insurance to follow through with clients written contracts
- Inbound and Outbound calls
- Cash Handling
- Proficient use of all Desktop, printer, and fax machines
Education
Associates Degree - undefined
Centran Carolina Technical College
Sumter, SC01.2019
Skills
- Developed and executed strategic communication initiatives to foster stakeholder alignment and understanding
- Facilitated customer engagement to enhance satisfaction and promote loyalty
- Managed team activities to support organizational goals while cultivating an encouraging and collaborative work environment
- Managed daily operations to enhance time management and resource utilization
- Oversaw project execution by coordinating concurrent tasks to enhance workflow Implemented prioritization strategies that improved operational efficiency Fostered team success by emphasizing critical project outcomes
- Led initiatives to optimize team performance through strategic use of Microsoft Office applications Drove enhancements in reporting accuracy by implementing advanced Excel functions Elevated presentation standards by integrating sophisticated PowerPoint features
- Utilized advanced computer technology to streamline processes and achieve organizational goals
Timeline
Direct Support Professional
Bittersweet Farms
01.2022 - Current
Sales Consultant
Dillards
01.2022 - 01.2022
Bud Tender
Bloom Medicinals
10.2021 - 04.2022
Manager
Bath & Body Works
01.2016 - 01.2022
Financial Advisor
Southern Finance
01.2014 - 01.2017
Associates Degree - undefined
Centran Carolina Technical College