Well-qualified operations professional with proven success in improving employee and client relationships and solving problems. Goal-oriented with an attention to detail and ready to leverage training and experience to find success in new professional challenges.
Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Evaluated margin account activity for compliance with federal law, industry regulations, and Firm policies for extending credit to broker-dealer clients
Developed project proposals, project management and execution documents, and training materials for sexual assault awareness and response projects
Empathy and patience
Microsoft Office
Multi-Line Phone Systems
Onboarding Processes
Performance Metrics Analysis
Policy Implementation
Problem Resolution
Records Management
Relationship Management
Training and mentoring
Zonta International, Columbia, MD, Member, 12/01/18 - 02/01/22, Planned and implemented service projects to raise funds for Zonta scholarships for women in business, IT, aerospace, and public affairs, Coordinated advocacy projects that advance legislation at the local, state, and federal levels that benefit women and girls, Maintained records of project progress for service and advocacy initiatives and meeting minutes for general member and board meetings