Ashlie Banks-Haggins
Richmond,VA
Summary
Detail-oriented Loyalty Specialist with expertise in customer feedback analysis and loyalty program management. Proven ability to enhance service offerings and boost customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Loyalty Specialist
T-Mobile
Richmond, VA
02.2020 - Current
- Managed customer loyalty programs, increasing user engagement and satisfaction.
- Educated customers on benefits of loyalty programs and available rewards.
- Resolved customer inquiries on account issues and program details, ensuring clarity and support.
- Analyzed customer feedback to identify trends, informing service enhancements.
Account Specialist
Estes Forwarding Worldwide
Richmond, VA
04.2016 - 02.2020
- Assisted clients by providing solutions tailored to their shipping needs and preferences.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed order entries using company software for efficient tracking and fulfillment.
- Coordinated with logistics teams to streamline shipment processes and improve efficiency.
Education
Associate of Applied Science - Business Administration
Centura College
Richmond, VA05-2010
Skills
- Loyalty program management
- Loyalty optimization
- Loyalty program analysis
- Customer engagement
- Customer feedback analysis
- Data-driven insights
- Customer relationship management
Accomplishments
- Top performer Q4 2024
Affiliations
- Volunteered as a camp counselor for Comfort Zone Camp a grief camp for children
Timeline
Loyalty Specialist
T-Mobile
02.2020 - Current
Account Specialist
Estes Forwarding Worldwide
04.2016 - 02.2020
Associate of Applied Science - Business Administration
Centura College