Open To Work
John Espana
Fletcher Jones Management West
COSTAMESA,CA
Work Preference
Job Search Status:
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
COSTAMESA, CAOpen to relocation:
YesSummary
Customer-focused professional with expertise in customer service and loyalty management. Skilled in negotiation and social media engagement, enhancing customer satisfaction and retention through targeted promotions and feedback analysis. Committed to delivering personalized experiences and efficiently completing projects in various environments.
3
Languages
7
years of professional experience
Work History
Client Loyalty Specialist
4 Years 3 Months- Developed and implemented loyalty strategies to enhance customer retention.
- Analyzed customer feedback to optimize engagement opportunities, and improve satisfaction.
- Collaborated with marketing teams to create targeted promotions that increased company-wide sales.
- Managed customer inquiries regarding loyalty benefits, ensuring timely and accurate responses.
- Trained staff on loyalty program features and benefits, enhancing overall service quality.
- Monitored program performance metrics to identify trends and recommend improvements.
- Assessed competitor offerings regularly to ensure our loyalty program remained competitive in the market landscape.
Paint Correction
2 Years 6 Months- Implemented process improvements to enhance operational efficiency within repairs and corrections.
- Trained junior staff on proper polishing techniques and safety protocols to maintain a safe work environment.
- Led quality assurance initiatives, ensuring adherence to safety standards and regulatory compliance.
- Implemented process improvements to enhance operational efficiency within repairs/corrections.
- Analyzed customer feedback to identify areas for service enhancement and satisfaction improvement.
Education
High School Diploma
Skills
Retention marketing
Customer analysis
Satisfaction measurement
Customer service experience
Social media engagement
Negotiation
Loyalty program management
Communication
Customer retention strategies
Customer feedback analysis
Loyalty program management
Vehicle transport
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Client Loyalty Specialist
Fletcher Jones Management West
06.2022 - Current
Paint Correction
Caliber Collision
11.2019 - 05.2022
Newport Harbor High School
High School Diploma