Larry Gunter
Charlotte,NC
Summary
Dynamic Retention/Loyalty Specialist with AT&T Communications, skilled in retention marketing and voice of customer analysis. Successfully enhanced customer retention rates through innovative strategies and cross-functional collaboration. Passionate about driving customer satisfaction and engagement, while training teams on best practices to foster loyalty and improve overall customer experience.
Overview
19
19
years of professional experience
Work History
Retention/Loyalty Specialist
AT&T Communications
06.2003 - 09.2022
- Analyzed customer feedback to identify trends and improve loyalty programs.
- Developed and implemented strategies to enhance customer retention rates.
- Collaborated with cross-functional teams to streamline loyalty processes and systems.
- Trained team members on best practices for engaging with loyal customers.
Education
Bachelor of Science -
Baker College
1200 Laperr RD Port Huron Mi 4806006-2001
Skills
- Retention marketing
- Voice of customer analysis
- Social media engagement
- Customer satisfaction measurement
Timeline
Retention/Loyalty Specialist
AT&T Communications
06.2003 - 09.2022
Bachelor of Science -
Baker College