Ashlie Bell
Sulphur,LA
Summary
Committed Account Manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
Healthy Paws Pet Insurance
Bellevue, WA
10.2019 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Resolved customer complaints in a timely manner.
- Handled customer inquiries regarding policy changes, billing issues, and claims status.
- Acted as both internal and external customer liaison, monitoring and supporting corporate activities through appropriate channels and escalating customer issues.
- Managed the daily operations of all assigned social media accounts.
Assistant General Manager
Eagle's Wings Athletics
Prosper, TX
11.2013 - 10.2019
- Resolved problems promptly and effectively to elevate customer approval
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Processed payroll and controlled everyone's hours
- Input all payments for recreational classes, as well as, all competitive teams
- Monitored social media and online sources for industry trends
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with all customers to understand requirements and provide exceptional service
- Created class schedules and all brochures for the gym
- Insured that all staff arrived to work on time, and solved any problems quickly and efficiently
- Processed all billing, every month
- Mentored and motivated team members to efficiently achieve challenging goals
- Motivated, trained and disciplined employees to maximize performance
- Oversaw computer database and physical filing systems
- Assisted 100+ callers per week in fast-paced environment
Cashier
Golfsmith
Plano, Texas
03.2011 - 11.2013
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reviewed and resolved differences between accounting information and cash drawer
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions
- Answered questions about store policies and concerns to support positive customer experiences
- Assisted customers with special services, account updates and promotional options
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Worked closely with managers to solve problems and handle customer concerns
- Educated customers on promotions to enhance sales
- Maintained organized and clean customer areas by completing daily recovery checklists
- Worked with managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks
- Smoothly processed incoming orders, handling over 50+ transactions per day with exceptional accuracy
Recreational Gymnastics Coach
ASI Gymnastics
Garland, TX
12.2009 - 03.2011
- Increased player strength, agility and game skills through successful practices
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
- Introduced games and drills, which helped students to better develop skill levels
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
- Ran 10+ children for each class
Cashier
Chicken Express
Rowlett, Texas
10.2008 - 10.2009
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Promoted customer loyalty by efficiently handling food and service complaints
- Provided customers with information on specials and discount deals
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Operated and sanitized all equipment in safe and proper manner
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Performed shift change tasks each day to keep store efficient and neat
- Filled and mixed soft drinks, water and tea beverages
- Processed payments and counted change to complete transactions
- Wiped counters, and sanitized equipment to maintain clean food prep and dining areas
- Greeted customers, offered assistance and provided knowledgeable support
- Served needs of as many as 100 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
Education
Some College (No Degree) - Early Childhood Education
Richland College
Dallas, TX2012
High School Diploma -
Garland Christian Academy
Garland, TexasSkills
- Client account management
- Coaching and mentoring
- Efficient multi-tasker
- Customer service-oriented
- Goal attainment
- Relationship building
- Organized
- Deadline-oriented
- Staff training/development
- Verbal and written communication
- Consistently meet goals
- Employee scheduling
- Exceptional interpersonal communication
- Conflict resolution
- Business operations knowledge
- Customer experiences
- Account Management
Certification
- Property and Casualty License 20328739 Issue Date: 05-10-2022
Accomplishments
- Employee of the Year 2016 & 2018
Timeline
Account Manager
Healthy Paws Pet Insurance
10.2019 - Current
Assistant General Manager
Eagle's Wings Athletics
11.2013 - 10.2019
Cashier
Golfsmith
03.2011 - 11.2013
Recreational Gymnastics Coach
ASI Gymnastics
12.2009 - 03.2011
Cashier
Chicken Express
10.2008 - 10.2009
Some College (No Degree) - Early Childhood Education
Richland College
High School Diploma -
Garland Christian Academy
- Property and Casualty License 20328739 Issue Date: 05-10-2022
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