Ashlie Giles
Hamilton
Summary
Seasoned claims adjuster and account processor who excels at working with individuals from diverse backgrounds. Personable and resolution-focused.
Overview
10
10
years of professional experience
Work History
Senior Claims Adjuster
Progressive Insurance
Hamilton
03.2024 - Current
- Conducted thorough investigations by gathering evidence and interviewing involved parties.
- Communicated findings to clients, clarifying claim decisions and outlining next steps.
- Analyzed policy provisions, endorsements, exclusions, and conditions to assess claim validity.
- Drafted various correspondence including letters, memos, emails, and documents related to claims processing.
- Reduced loss ratios through efficient and equitable claim processing.
Student
University of Cincinnati
Cincinnati
01.2023 - 01.2024
- Developed proficiency in academic writing, including essays and research papers.
- Adapted to diverse learning environments, including remote and in-person settings.
- Achieved academic honors and awards, recognizing exceptional performance.
Fraud and Risk Analyst
Discover Bank, Member FDIC
Hamilton
06.2022 - 04.2023
- Recommended actions to resolve fraudulent activities in accordance with institutional policies.
- Developed comprehensive case files for correcting transactions.
- Detected fraudulent transactions through extensive review of multiple systems and external sources.
- Compiled evidence of fraud utilizing interviews and record analysis.
Intake Specialist II
Warren County Community Services Inc.
Lebanon
03.2022 - 06.2022
- Conducted assessments to evaluate client needs and eligibility criteria.
- Requested information releases to compile client histories from state and county agencies.
- Assisted clients with processing rental and HEAP applications.
Unemployment Claims Specialist
State Of Ohio
Hamilton
10.2020 - 02.2022
- Reviewed unemployment claims to ensure compliance with regulations and completeness.
- Identified fraudulent cases through thorough examination of claimant documents.
- Conducted audits and verified information provided by claimants during research activities.
Server
Kona Grill
West Chester
07.2019 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in training new servers on restaurant procedures.
Account Executive Team Lead
Barclays US
Hamilton
07.2015 - 08.2019
- Diligently tracked and analyzed trends to enhance quality assurance.
- Updated spreadsheets to monitor metrics and produced comprehensive reports.
- Conducted daily Business Process Management case analyses for effective account remediation.
- Interpreted green screen TSYS account data to identify and rectify root cause failures.
- Coordinated schedules, meetings, and correspondence to boost productivity.
Education
Associate of Arts - General Studies
Cincinnati State Technical Community College
Cincinnati Ohio12-2022
Bachelor of Arts - Organizational Leadership
University of Cincinnati
Cincinnati OhioSkills
- Claims analysis
- Data interpretation
- Risk assessment
- Policy evaluation
- Documentation drafting
- Regulatory compliance
Accomplishments
- Continuous Dean's List Award recipient
- Quality Assurance Excellence Award recipient
Timeline
Senior Claims Adjuster
Progressive Insurance
03.2024 - Current
Student
University of Cincinnati
01.2023 - 01.2024
Fraud and Risk Analyst
Discover Bank, Member FDIC
06.2022 - 04.2023
Intake Specialist II
Warren County Community Services Inc.
03.2022 - 06.2022
Unemployment Claims Specialist
State Of Ohio
10.2020 - 02.2022
Server
Kona Grill
07.2019 - 03.2020
Account Executive Team Lead
Barclays US
07.2015 - 08.2019
Associate of Arts - General Studies
Cincinnati State Technical Community College
Bachelor of Arts - Organizational Leadership
University of Cincinnati
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