Ashlie Jackson
Milwaukee
Summary
Driven professional with experience in customer service and healthcare coordination, known for delivering excellent client and patient experiences. Skilled in communication, problem-solving, and managing fast-paced environments. Proven ability to support clinical teams, maintain accurate records, and improve workflow efficiency while ensuring professionalism and confidentiality.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Issac Coggs Heritage Center
Milwaukee
07.2023 - 03.2026
- Managed patient check-ins and insurance verifications efficiently.
- Scheduled appointments and coordinated patient referrals seamlessly.
- Assisted patients with registration forms and documentation requirements.
- Communicated effectively with medical staff regarding patient needs.
- Provided support in resolving patient inquiries and concerns promptly.
- Maintained accurate patient records in electronic health systems diligently.
- Educated patients about services offered and available resources clearly.
- Collaborated with team members to streamline access processes continuously.
- Applied HIPAA privacy and security regulations while handling patient information.
Health Unit Coordinator
Eden Senior Care
Milwaukee
10.2020 - 07.2023
- Coordinated patient admissions and discharges for efficient facility operations.
- Managed communication between healthcare providers, patients, and families.
- Scheduled appointments and maintained accurate patient records in the system.
- Organized medical documentation and ensured compliance with regulatory standards.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Provided administrative support to nursing staff as needed.
- Received requests for medical records from outside agencies or individuals.
Pharmacy Technician
Walgreens
Milwaukee
04.2019 - 10.2020
- Processed and filled 10+ prescriptions daily, ensuring accuracy and timely delivery.
- Assisted customers with insurance issues and medication explanations.
- Administered vaccines, contributing to over 100 flu shots during the 2019 season.
Health Unit Coordinator
Preceptor Home Health and Hospice
Germantown
09.2017 - 04.2019
- Coordinated patient admissions and discharges for efficient facility operations.
- Managed communication between healthcare providers, patients, and families.
- Scheduled appointments and maintained accurate patient records in the system.
- Assisted nursing staff with daily tasks to ensure high-quality patient care.
- Monitored inventory levels and ordered supplies as needed for unit functionality.
- Facilitated training sessions for new staff on unit protocols and procedures.
- Organized medical documentation and ensured compliance with regulatory standards.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
Customer Service Representative
Dollar Tree
Milwaukee
04.2015 - 09.2017
- Handled 50+ customer transactions daily, maintaining a high accuracy rate
- Assisted customers with product inquiries and store navigation.
- Handled cash transactions and managed point-of-sale systems.
- Resolved customer complaints and provided effective solutions.
- Maintained cleanliness and organization of sales floor and stock areas.
Produce Clerk
Walmart
Milwaukee
10.2011 - 08.2015
- Ensured accurate labeling and stocking of products, improving department efficiency
- Stocked produce shelves with fresh fruits and vegetables daily.
- Inspected produce quality for freshness and safety compliance.
- Assisted customers with product selection and inquiries on produce.
- Maintained clean and organized produce display areas.
Education
High School Diploma -
Bradley Tech High School
Milwaukee, WISkills
- Retail Management & Merchandising
- Cash Handling & Inventory Management
- Team Leadership & Supervision
- Customer Service & Complaint Resolution
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Appointment scheduling
- Medical terminology
- Data entry accuracy
- Medical documentation
- Problem solving
- Time management
- Attention to detail
- Critical thinking
- Professionalism and ethics
- EMR updating
- Quality assurance practices
Timeline
Patient Access Representative
Issac Coggs Heritage Center
07.2023 - 03.2026
Health Unit Coordinator
Eden Senior Care
10.2020 - 07.2023
Pharmacy Technician
Walgreens
04.2019 - 10.2020
Health Unit Coordinator
Preceptor Home Health and Hospice
09.2017 - 04.2019
Customer Service Representative
Dollar Tree
04.2015 - 09.2017
Produce Clerk
Walmart
10.2011 - 08.2015
High School Diploma -
Bradley Tech High School