ASHLEY WASHINGTON
Leander
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Texas Children's Hospital
Austin, TX
03.2025 - Current
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Obtains accurate demographic information to secure patient accounts for billing and registration
- Secures patient accounts by collecting pre-payments and copays at the time services are rendered to maximize hospital reimbursement.
- Obtains all applicable signatures for General Consents to Treat, Statement of Financial Responsibility, Medicare and Champus forms, and other required paperwork.
- Coordinated insurance verification and benefit explanation for patients, enhancing financial clarity.
- Streamlined appointment scheduling procedures, improving patient flow and reducing wait times.
- Documents in patient accounts to maximize claim reimbursement and billing
- Trained new staff on patient access protocols, fostering a culture of consistency in service delivery.
- Provides constant support for improving policies and procedures in patient access services for various departmental roles.
Patient Services Coordinator
MD Anderson Cancer Center
Houston, Texas
09.2022 - 11.2024
- Schedule provider appointments, diagnostic tests, procedures, and treatments.
- Prepare and maintain daily appointment templates and/or patient records in One Connect.
- Acts as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience.
- Prepare patient materials and documentation according to established procedures. Collects co-payments and validates patient insurance and demographics.
- Update payment and patient information and reconciles One Connect cash drawer daily.
- Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ). Ensure coordination of benefits and assignment of Hospital Account Record (HAR).
- Ensures that all related patient appointments for care are secured in a timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care.
- Dedicated to protecting the security and confidentiality of patient information.
Patient Access Representative
Hermann Memorial Hospital
Pearland, Texas
11.2021 - 12.2022
- Performed patient account analysis and trending assigned reports.
- Ensured safe care to patients, staff, and visitors by utilizing hospital policies.
- Function as a Team Leader to ensure daily scheduling, orientation, and training processes.
- Verified insurance eligibility and benefits to ensure timely authorization requirements.
- Communicate effectively and professionally with physicians regarding care management, ancillary departments, nursing units, and insurance companies.
- Posted payments in computer system to protect financial integrity of patient liability, payment arrangements, and submission of charity applications.
- Scheduled patient appointments in computer system to ensure accuracy of patient demographic, insurance, and financial information.
- Utilized compliance system to obtain accurate data for communicating medically necessary information to patients and guarantor.
- Promoted professional growth and development to support departmental based goals for the success of the organization; serve as a preceptor, mentor, and resource for less experienced staff.
Health Unit Coordinator
Ben Taub General Hospital
Houston, Texas
10.2019 - 07.2021
- Coordinated with Clinical Case Management to assure that the change of level of care is documented (i.e., observation to admission; well-baby to sick baby). Assured faculty/attending physician is correct for each patient.
- Lead/coordinated the nursing unit telecommunication system(s).
- Worked closely with the unit charge nurse & executed emergency calls per direction physician(s).
- Maintained downtime charts, checked downtime material supplies, and assisted with downtime report.
- Responsible for coordination of admission, transfer, and discharge processes.
- Scheduled patient's tests and diagnostic procedures.
- Collaborated with Patient Access Management to assure that admission documentations are complete.
- Scheduled physician appointments and tests prior to patient's discharge home.
- Managed prescriptions for patients, answer patient calls, and communicate needs.
- Maintained awareness of the unit function (i.e., staff assignments, patient location physician coverage, staff in-services, etc) and activities.
- Responsible for unit and patient nuances and facilitate the flow of activities.
Leasing Consultant
W3 Luxury Living
Austin, Texas
04.2016 - 06.2019
- Greeted and advised potential resident(s) on company application procedures and Fair Housing requirements.
- Demonstrated community and apartment/model and applied product knowledge to clients' needs by communicating the features and benefits.
- Measured advertising effectiveness and gathered information about market competition in the area.
- Inspected models and available “market ready” communication related service needs to Property Manager.
- Assisted potential resident(s) in completing application and secure deposit in accordance with company procedures and policies.
- Processed applications for approvals (i.e., credit check, rental history, etc.). Follow up with applicant regarding status. Secure new resident's signature(s) on appropriate paperwork prior to move-in.
- Ensured apartment is ready for resident to move-in on agreed date. Orient new residents to community.
- Prioritized follow-up on resident(s) that did not close and attempt to close sale again. Initiate them to sister communities to meet resident's needs.
- Streamlined resident renewals. Distribute and follow-up on renewal notices.
Education
High School Diploma -
S.C Technology High School
Houston, TXAAS - Nursing
Alvin Community College
05-2028
Skills
- Customer Service
- Clinical Decision Making
- Safe Patient Care
- MSPQ Audit
- Comprehensive experience in Sales and New Business Development
- Cash Handling Accuracy
- Loss Prevention
- Market Research
- Strategic Planning
- Merchandising & Stock
- Retail Sales
- Data Entry
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Texas Children's Hospital
03.2025 - Current
Patient Services Coordinator
MD Anderson Cancer Center
09.2022 - 11.2024
Patient Access Representative
Hermann Memorial Hospital
11.2021 - 12.2022
Health Unit Coordinator
Ben Taub General Hospital
10.2019 - 07.2021
Leasing Consultant
W3 Luxury Living
04.2016 - 06.2019
High School Diploma -
S.C Technology High School
AAS - Nursing
Alvin Community College