Ashlie Jones
Chicago,IL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Life Insurance agent position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Professional Home Cleaner
Homeaglow
Chicago, IL
09.2021 - Current
- Dusted furniture, shelves and other surfaces in all rooms.
- Responded promptly to customer requests for additional services.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned light fixtures, ceiling fans, baseboards and other areas as needed.
- Swept and mopped hard surface floors such as tile or wood.
- Sanitized countertops using appropriate cleaning supplies.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleaned kitchen appliances like stoves, microwaves, refrigerators.
Life Insurance Agent
Lincoln Heritage
Phoenix, AZ
04.2023 - 01.2024
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Calculated premiums and established payment methods.
- Pursued continued professional development through insurance workshops, course and webinars.
- Sought out new clients and developed clientele by networking to find new customers.
- Upsold products to policyholders and potential new clients.
- Communicated with clients to understand needs and identify best policies for each case.
- Prepared quotes for prospective customers based on their individual needs.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Call Center Representative
Student Scout
Chicago, IL
05.2018 - 04.2020
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
High School Diploma -
Truman Middle College
Chicago, IL01-2010
Associate of Arts - Business Administration and Management
Harry S Truman College
Chicago, ILSkills
- Building Relationships
- Insurance Sales Strategy
- Insurance Policy Sales
- Strong Interpersonal Skills
- Client Relationship Management
- Client Education
- Appointment Scheduling
- Client Service
- Policy Management Expertise
- Professional Appearance
- Problem-Solving Capabilities
- Customer Service
- Hardworking
Certification
- Producers License
- Basset certification
- CRC Software Certified
- Basic Disputing Certified
Timeline
Life Insurance Agent
Lincoln Heritage
04.2023 - 01.2024
Professional Home Cleaner
Homeaglow
09.2021 - Current
Call Center Representative
Student Scout
05.2018 - 04.2020
High School Diploma -
Truman Middle College
Associate of Arts - Business Administration and Management
Harry S Truman College
References
References available upon request.
References
References available upon request.