ASHLIE LOVELACE
Carolina Neurosurgery & Spine Associates
Reidsville,NC
5
years of professional experience
Patient Service Representative supporting patient check-in, insurance verification, copay collection, and estimate preparation in a high-volume neurosurgery and spine office. Manages front desk workflow, handling 50+ check-ins daily, 20+ medical records requests weekly, and FMLA paperwork while supporting 10+ providers daily. Serves as a leader in front desk operations to keep staff aligned and patient flow efficient.
Work History
Patient Service Representative
1 Year 4 Months- Process insurance verifications weekly to support accurate eligibility review before patient visits.
- Manage patient check-ins to keep front desk flow organized in a busy neurosurgery practice.
- Coordinate front desk workflow to support smooth patient flow and responsive service in a fast-paced medical office.
- Collect copays and prepare patient estimates for services, supporting clear financial communication at registration.
- Support multiple providers with professional, efficient service across a high-volume patient access environment.
- Serve as front desk leader, coordinating staff collaboration and day-to-day coverage across the office.
- Process medical records requests and assist with FMLA paperwork to keep documentation organized and timely.
- Upload imaging and documents for providers.
Office Manager
2 Years 2 Months- Handled client inquiries daily by phone and email with prompt, accurate responses.
- Managed client appointments weekly to keep the photo session calendar organized and on track.
- Prepared and processed invoices and receipts to support accurate client billing and transaction records.
- Supported staff with document handling and supply inventory to keep daily operations running smoothly.
- Maintained a clean, organized office environment that supported efficient workflow and a professional client experience.
- Managed digital photo archives, improving file organization and making records easier to retrieve.
- Provided administrative support to staff by coordinating daily document processes and maintaining accurate records.
Long Term Substitute Teacher
1 Year 10 Months- Delivered lesson plans weekly to support consistent instruction across multiple subjects and classrooms.
- Maintained attendance records daily while managing classroom routines and policy compliance.
- Designed and delivered engaging lesson plans that increased student participation and strengthened academic performance.
- Provided individualized support to students, building confidence through targeted feedback and academic guidance.
- Fostered a positive classroom environment that encouraged engagement, collaboration, and steady participation.
- Adapted lesson plans effectively to improve student understanding and retention of core subjects.
- Managed classroom operations carefully to support order, reliability, and day-to-day learning continuity.
Education
SUBSTITUTE TEACHING CERTIFICATE
MEDICAL OFFICE ADMINISTRATION
HIGH SCHOOL DIPLOMA
- Graduated with honors
- National Honor Society
- Phi Delta Pi Service Sorority
- GPA: 3.9
Skills
Workflow coordination
Patient check-in & front desk operations
Copay collection & patient estimates
Patient data management
Customer service
Insurance verification & authorizations
Medical records management
EPIC & NextGen system operation & knowledge
HIPAA compliance
FMLA paperwork
Document control
Front desk supervision
Team leadership
Medical office administration
Medical terminology
Quality assurance
Uploading imaging and files
Scanning documents to charts
Recording important patient information
Patient experience metrics
Escalation management
Patient advocacy
Timeline
Patient Service Representative
Carolina Neurosurgery & Spine Associates
07.2025 - CurrentRead More
Office Manager
Ashley Latham Photography
05.2023 - 07.2025Read More
Long Term Substitute Teacher
Rockingham County Schools
08.2021 - 06.2023Read More
Reidsville High School
HIGH SCHOOL DIPLOMA
Read More
Rockingham Community College
MEDICAL OFFICE ADMINISTRATION
Read More
App Garden University
SUBSTITUTE TEACHING CERTIFICATE
Read More