ASHLIE LOVELACE
REIDSVILLE
Summary
Dedicated Patient Service Specialist with experience in fast-paced medical office environments. Knowledgeable in EPIC and NextGen systems. Skilled in patient registration, insurance verification, copay collections, estimate preparation, medical records management, and FMLA paperwork. Recognized for professionalism, organization, teamwork, and leadership while supporting 14 providers in a high-volume neurosurgery and spine practice.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Carolina Neurosurgery & Spine Associates
Greensboro
01.2025 - Current
- Managed patient check-in and front desk operations, ensuring smooth workflow in busy medical office.
- Verify insurance coverage and ensure accurate patient information.
- Collect copays and prepare patient estimates for services.
- Serve as Front Desk Team Lead supporting office workflow and staff collaboration.
- Supported 14 providers, delivering professional and efficient service in fast-paced setting.
- Process medical records requests and assist with FMLA paperwork.
Office Manager
Ashley Latham Photography
Eden
05.2023 - 01.2025
- Coordinated client appointments and managed scheduling to optimize photo session flow.
- Handled incoming inquiries via phone and email, ensuring prompt and accurate responses to client needs.
- Prepared and processed invoices and receipts for client transactions.
- Provided administrative support to staff members by efficiently managing document processes and maintaining supply inventory.
- Maintained a clean and organized office environment to enhance workflow efficiency.
- Assisted in organizing and maintaining digital photo archives for easy access.
Long Term Substitute Teacher
Rockingham County Schools
Reidsville
08.2021 - 06.2023
- Designed and delivered engaging lesson plans, leading to noticeable gains in student participation and academic performance.
- Implemented lesson plans effectively, resulting in measurable improvements in student understanding and retention of core subjects.
- Provided individual support to students, enhancing their confidence and academic skills through personalized attention and feedback.
- Fostered positive classroom environment, enhancing student engagement and promoting collaboration among diverse groups.
- Maintained accurate attendance records and managed classroom, ensuring compliance with school policies and supporting overall operational efficiency.
Education
SUBSTITUTE TEACHING CERTIFICATE -
App Garden University
05-2021
MEDICAL OFFICE ADMINISTRATION -
Rockingham Community College
Wentworth, NC06-2010
HIGH SCHOOL DIPLOMA -
Reidsville High School
Reidsville, NC06-2008
Skills
- Insurance Verification & Authorizations
- Patient Check-in & Front Desk Operations
- Copay Collection & Patient Estimates
- Patient Data Management
- Medical Records Management
- EPIC & NextGen System Operation & Knowledge
- Patient Advocacy
- Workflow Coordination
- Time Management
- Creative Problem Solving
- Customer Service
- Team Leadership
- Detail Oriented & Dependable
Timeline
Patient Service Representative
Carolina Neurosurgery & Spine Associates
01.2025 - Current
Office Manager
Ashley Latham Photography
05.2023 - 01.2025
Long Term Substitute Teacher
Rockingham County Schools
08.2021 - 06.2023
SUBSTITUTE TEACHING CERTIFICATE -
App Garden University
MEDICAL OFFICE ADMINISTRATION -
Rockingham Community College
HIGH SCHOOL DIPLOMA -
Reidsville High School