ASHLIE MENZIE

• Supported daily dealership operations by providing administrative and customer assistance for phone inquiries, orders, documentation, billing, and follow-up.
• Processed vendor invoices, customer billing, and repair estimates while ensuring timely month-end reconciliation.
• Maintain accurate inventory records, monitor stock levels, process orders, and coordinate product availability.
• Coordinate with vendors, dealerships, body shops, and repair facilities regarding pricing, orders, availability, and delivery.
• Coordinated with vendors, dealerships, body shops, and repair facilities to streamline pricing, ordering, availability, and delivery processes.
• Process vendor invoices, customer billing, repair estimates, and related documentation while supporting month-end reconciliation.
• Reconcile nightly deposits and maintain accurate financial and transaction records.
• Manage multiple priorities in a fast-paced environment while maintaining accuracy, organization, and professional communication.

• Coordinated daily operations, staffing, employee assignments, and workflow for 38 employees, ensuring alignment with business priorities.
• Maintained operational records and monitored productivity to effectively communicate procedures and priorities to staff.
• Maintained operational records, monitored productivity, and communicated procedures and priorities to staff.
• Trained and coached employees, supporting management with performance initiatives and optimizing operational processes.
• Supported inventory management, reporting, replenishment, and operational processes.
• Maintained compliance with company policies and procedures.

• Executed cash-office and administrative functions, ensuring accurate transaction processing, refunds, exchanges, daily reconciliation, and timely bank deposits.
• Performed cash-office and administrative functions, including transaction processing, refunds, exchanges, daily reconciliation, and bank deposits.
• Compiled cashier performance reports and managed employee payroll records and payroll check distribution to ensure accuracy and compliance.
• Trained employees on cash handling, register procedures, customer service, and company policies.
• Coordinated shipment processing and organized inventory records while adhering to financial and loss-prevention controls.

• Provided administrative support for reservations, guest assignments, payments, records, and daily office operations.
• Processed customer payments, prepared deposits, and maintained accurate financial records and reports.
• Managed customer information using Microsoft Word, Outlook, and online reservation systems, ensuring data accuracy and accessibility.
• Responded to phone and in-person inquiries, communicated policies, and resolved customer concerns, enhancing overall customer satisfaction.
• Maintained organized office records and supported daily administrative and operational needs, contributing to efficient office workflow.
• Assisted in achieving and maintaining a 10/10 Good Sam rating and five-star Woodall's rating through consistent service excellence.

• Supported management in scheduling, personnel administration, reporting, and daily business operations.
• Assisted with recruiting, interviewing, and staffing to enhance employee development and performance management.
• Trained employees on procedures, customer service, register operations, and company standards.
• Supported management with scheduling, personnel administration, reporting, meetings, and daily business operations.
• Monitored inventory levels, sales activity, and employee productivity to ensure operational efficiency.
• Conducted register audits and processed cash transactions, refunds, exchanges, and store credits.
• Maintained operational and inventory records and supported company compliance requirements.
• Achieved a 90% mall mystery-shop average and 2.90 units per transaction.

Minor: Communications