Ashlie Thomas
Los Angeles,CA
Summary
Customer service professional with 9 years of diverse experience in sourcing, client relations, and administrative support. Proficient in Excel, data entry, and ATS systems, demonstrating exceptional organizational and communication skills. Committed to fostering positive client interactions and enhancing operational efficiency through collaborative teamwork and strategic problem-solving.
Overview
13
13
years of professional experience
Work History
Driver, Customer Service Rep
TowerEV
Los Angeles, CA
06.2025 - Current
- Ensured timely and safe transport of vehicles to designated locations.
- Conducted routine vehicle inspections to maintain safety standards.
- Managed daily route planning for optimal efficiency and fuel economy.
- Trained junior drivers on best practices for safety and compliance.
Sales Associate
Macy's
Los Angeles, CA
01.2020 - 04.2022
- Delivered exceptional customer service to enhance shopping experience and drive sales growth.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to execute promotional events, increasing store visibility and customer engagement.
- Trained new associates on sales techniques, product knowledge, and operational procedures for improved performance.
Uber Partner Driver
Uber
Los Angeles
01.2017 - 01.2022
- Optimized ride efficiency and passenger satisfaction through strategic route planning and exceptional service, leading to consistently high ratings.
- Fostered positive interactions with diverse clientele, ensuring safe, comfortable journeys while adapting to varying needs and preferences.
- Maintained impeccable vehicle condition and adhered to safety protocols, contributing to a premium transportation experience for riders.
- Leveraged app features and local knowledge to navigate efficiently, minimizing wait times and maximizing trip completions during peak hours.
- Provided assistance to passengers with special needs, enhancing accessibility and promoting inclusive ride-sharing experiences.
Sourcing Specialist
OfficeWorks Inc.
Chino Hills, CA
06.2016 - 01.2017
- Utilized ATS and job boards to source qualified candidates, enhancing recruitment efficiency.
- Reviewed numerous resumes, identifying top talent for high-demand roles.
- Collaborated with recruiters to fill critical positions, improving team success.
- Answered calls and directed inquiries, maintaining smooth communication flow.
- Met productivity goals by sourcing numerous candidates, contributing to team targets.
- Leveraged diverse sourcing channels to identify top talent, critically evaluating candidates and collaborating with recruiters to meet high-demand staffing needs.
- Streamlined candidate sourcing process, consistently meeting productivity targets for resume reviews and candidate outreach, enhancing recruitment efficiency.
- Meticulously screened resumes, applying keen attention to detail to match candidate qualifications with job requirements, ensuring quality applicant pools.
- Fostered strong partnerships with recruiters, aligning sourcing strategies with evolving staffing needs and contributing to successful placements.
- Provided responsive communication support, efficiently managing incoming calls and routing inquiries to appropriate team members, enhancing overall department effectiveness.
- Optimized candidate sourcing strategies, leveraging ATS and job boards to build robust talent pipelines for high-demand roles.
Client Operations Coordinator
CROSSMARK
06.2015 - 02.2016
- Worked directly with clients on special projects and managing reporting
- Created and maintained spreadsheets to develop reports using advanced Excel functions and calculations such as pivot tables and vlookups
- Cooperate with clients by coordinating all requests pertinent to the retail sales team with management
- Research and resolve routine client inquiries and concerns in an accurate, timely, and professional manner
- Copied, scanned and faxed documents, organized files, and handled all incoming and outgoing correspondence
Client Relations Specialist
General Information Services LLC
07.2014 - 06.2015
- Worked directly with clients on special projects, assisting them with background screening questions, account management
- Responsible for answering client relations phone lines and responding to inquiries
- Research and resolve routine client inquiries and concerns in an accurate, timely, and professional manner
- Responsible for escalating client concerns to appropriate personnel if necessary
- Generate various reports
- Convey client account status information clearly and concisely
Client Service Coordinator
All Medical Personnel
06.2013 - 07.2014
- Worked directly with clients on special projects, including ordering supplies for employees and conducting quality control evaluations
- Received and screen a high volume of internal and external communications, including email and mail
- Created and maintained spreadsheets to develop reports using advanced Excel functions and calculations
- Worked with clients and corporate office to process payroll for candidates
- Supported all departments in sourcing for candidates and assisted with on-boarding process of potential candidates
- Processed I-9’s for candidates using E-Verify
- Copied, scanned and faxed documents, organized files, and handled all incoming and outgoing correspondence
Skills
PowerPoint
Customer Service
Warehouse
ATS
Sourcing
Client Relations
Reporting
Data Entry
Administrative Support
POS
ADDITIONAL INFORMATION
- Work Authorization
- Authorized to work in the US for any employer
Timeline
Driver, Customer Service Rep
TowerEV
06.2025 - Current
Sales Associate
Macy's
01.2020 - 04.2022
Uber Partner Driver
Uber
01.2017 - 01.2022
Sourcing Specialist
OfficeWorks Inc.
06.2016 - 01.2017
Client Operations Coordinator
CROSSMARK
06.2015 - 02.2016
Client Relations Specialist
General Information Services LLC
07.2014 - 06.2015
Client Service Coordinator
All Medical Personnel
06.2013 - 07.2014