ASHLIN BLYTHE
Milwaukee
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Call Center Rep Tier 2
TRUSTONE CREDIT UNION
01.2023 - Current
- Increased member engagement by educating on credit union services.
- Manage accounts and loans efficiently, ensuring smooth transactions
- Review transaction history to resolve discrepancies promptly
- Streamlined processes for signing documents and releasing liens efficiently.
- Handled loan payments, deposits, and withdrawals.
- Aided members with online banking needs.
Call Center Representative
UW CREDIT UNION
12.2020 - 12.2022
- Provide prompt and efficient support to members, addressing their inquiries and resolving issues.
- Possess a strong understanding of UW Credit Union's products and services, including deposit accounts, debit and credit cards, loans, and other services.
- Troubleshoot concerns and find solutions to member issues, ensuring satisfaction and positive outcomes.
- Communicate clearly and effectively with members, both verbally and in writing, creating a positive and helpful experience.
- Contribute to members' financial well-being by providing accurate information and guidance.
- Support efforts to protect members' accounts and funds from fraud and loss.
- Collaborate with other team members to ensure seamless and efficient service delivery.
- Maintain a professional and courteous demeanor in all interactions with members.
Teller
EDUCATORS CREDIT UNION
05.2018 - 10.2020
- Accurately and efficiently handle deposits, withdrawals, loan payments, and other financial transactions.
- Provide friendly and helpful service to members, addressing their inquiries and needs.
- Promote and explain other credit union services, such as electronic services, debit/credit cards, and safe deposit boxes.
- Assist members with opening and closing accounts.
- Identify and report potential fraudulent activity.
- Ensure the accuracy of teller drawer balances and transactions.
- Contribute to a positive and supportive team environment.
- Consistently seek to build member relationships by demonstrating outstanding member service.
Pharmacy Technician
WALGREENS PHARMACY
04.2016 - 08.2017
- Managed medication inventory, ensuring precise dispensing and fewer errors
- Enhanced workflow, improving prescription processing efficiency
- Supported pharmacists in drug preparation, promoting teamwork
- Delivered compassionate customer service, resolving patient concerns
- Improved prescription filling, reducing wait times, boosting satisfaction
- Stocked prescription
Customer Service Associate
WALGREENS PHARMACY
11.2015 - 04.2016
- Resolved customer inquiries, enhancing satisfaction and fostering repeat business
- Improved photo printing and Western Union processes, boosting efficiency
- Managed inventory tasks, ensuring accurate stock levels and pricing
- Unloaded and sorted deliveries, optimizing inventory organization
- Welcomed customers, offering assistance and fostering a positive experience
Education
SONOGRAPHY DIAGNOSTIC -
Milwaukee Area Career Collage
03.2025
HIGH SCHOOL DIPLOMA -
South Division HIgh School
01.2018
Skills
- Outlook
- Microsoft
- Team Work
- Diplomacy
- Active Listening
- Communication
- Time Management
- Competitive Intelligence
Timeline
Call Center Rep Tier 2
TRUSTONE CREDIT UNION
01.2023 - Current
Call Center Representative
UW CREDIT UNION
12.2020 - 12.2022
Teller
EDUCATORS CREDIT UNION
05.2018 - 10.2020
Pharmacy Technician
WALGREENS PHARMACY
04.2016 - 08.2017
Customer Service Associate
WALGREENS PHARMACY
11.2015 - 04.2016
SONOGRAPHY DIAGNOSTIC -
Milwaukee Area Career Collage
HIGH SCHOOL DIPLOMA -
South Division HIgh School
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