ASHLIN FITZGERALD
jacksonville
Summary
Dedicated and results-driven store manager with over 5 years of experience in retail leadership. Proficient in sales forecasting, inventory management, and team development. Adept at driving revenue growth and improving customer satisfaction. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
11.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and developed staff on customer service practices and sales techniques.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Implemented promotional strategies that increased customer engagement and sales performance.
- Facilitated employee scheduling to ensure adequate coverage during peak hours.
- Conducted regular audits of merchandise displays to maintain visual merchandising standards.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
Charlotte Russe
09.2024 - 12.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
STORE MANAGER
Lovisa
08.2023 - 09.2024
- Led store operations, including inventory management and staff training
- Developed and implemented strategies to increase sales and customer satisfaction
- Supervised a team of sales associates to consistently meet and exceed store targets
- Resolved customer issues and concerns promptly to ensure positive shopping experiences
STORE MANAGER
Banter
09.2022 - 07.2023
- Led store operations, including inventory management and staff training
- Developed and implemented strategies to increase sales and customer satisfaction
- Supervised a team of sales associates to consistently meet and exceed store targets
- Resolved customer issues and concerns promptly to ensure positive shopping experiences
STORE MANAGER
Inspiration Company
11.2020 - 09.2022
- Led store operations, including inventory management and staff training
- Developed and implemented strategies to increase sales and customer satisfaction
- Supervised a team of sales associates to consistently meet and exceed store targets
- Resolved customer issues and concerns promptly to ensure positive shopping experiences
CASHIER
Zaxbys
02.2019 - 03.2020
- Efficiently handled cash transactions and provided exceptional customer service
- Maintained clean work area and restocked inventory to ensure smooth operations
- Resolved customer complaints and addressed any issues in a professional manner
HOSTESS
Olive Cove
06.2018 - 11.2018
- Greeted guests with a warm and welcoming demeanor at upscale restaurant
- Managed reservations and seating assignments efficiently and accurately
- Provided excellent customer service and resolved guest inquiries and concerns
Education
DIPLOMA -
Fernandina Beach high school
05.2018
Skills
- Inventory Management
- Customer service
- Team leadership
- Sales strategies
- Budgeting
- Merchandising
- Problem solving
- Communication
- Time Management
- Retail trends
- Teamwork
- Team building
- Scheduling
- Store Organization
- Loss Prevention
- Customer Relations
- Upselling and Cross Selling
- Employee Scheduling
- Marketing and Promotions
- Strategic Merchandising
- Employee Coaching
- Customer service and engagement
- Customer experience
- Problem-solving
Timeline
Assistant Store Manager
Bath & Body Works
11.2024 - Current
Assistant Store Manager
Charlotte Russe
09.2024 - 12.2024
STORE MANAGER
Lovisa
08.2023 - 09.2024
STORE MANAGER
Banter
09.2022 - 07.2023
STORE MANAGER
Inspiration Company
11.2020 - 09.2022
CASHIER
Zaxbys
02.2019 - 03.2020
HOSTESS
Olive Cove
06.2018 - 11.2018
DIPLOMA -
Fernandina Beach high school