Ashly Albarran
Houston,TX
Summary
Committed and motivated professional with an exception background experience on customer service, administration office assistant, and management skills. Proficient at learning tasks very quickly, adaptable to new procedures and taking ownership to different types of projects.
Delivering exemplary skills and bilingual with a warm, friendly personality. Pursuing a role with a local establishment.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Clutch City Insurance
2024.01 - 2026.03
- Make outbound calls to providers (doctors and specialists, dentists)
- Assessed primary agents book of business, providing timely updates and outlining necessary plan changes.
- Executed client follow-ups to enhance customer service satisfaction.
- Help find providers in client’s area
- Data entry and filing clientele information/applications
- Organized lunch and learn sessions for primary agent with various providers.
- Assist with events focused on seniors (Bingo, educational seminars, etc)
Receptionist Administrator
McCarthy
2019.04 - 2022.04
- Provide administrative support to other departments or projects as needed.
- Keep track of the organization’s inventory.
- Manage call log of employees for all southern region.
- Facilitated effective communication with clients by responding to requests and inquiries in a courteous manner.
- Assist HR department with screening and recruiting candidates.
- Resolved escalated customer complaints in accordance with established guidelines.
- Screening phone calls, scheduling appointments, and sorting mail.
- Fielded phone calls from customers and answered diverse questions.
- Managed the allocation and delivery of project checks in southern region, maintaining accurate records and compliance.
- Oversaw procurement and organization of office and kitchen supplies, maintaining optimal functionality in Houston office.
Operations Administrator
Tellepsen YMCA
2017.07 - 2019.04
- Assist management in any assignments and task
- Be able to analyze any risk and opportunities for the company
- Keep order of all administrative duties such as invoices, payments, contracts, etc.
- Good communication and collaboration skills with the superiors and clients
- Complete tasks on MS word, excel, and access to provide report statuses
- Maintain all files and records updated for auditing purposes
Front Desk Membership Account Representative
Trotter Family YMCA of Greater Houston
2013.07 - 2014.05
- Maintaining all accounts updated, in confirming payments and dues from clients.
- Responsible of greeting visitors, responding to telephone calls, and in-person request for information.
- Create all documentation, schedules, and instruction for the entire office team.
Education
High School Diploma -
Robert E. Lee High School
05.2009
Skills
- Proficient in MS Office
- Bilingual
- Multi-Tasking
- Strong Interpersonal Skills
- Customer Services Skills
- Quick Learner
- Strategic Thinking
- Organizational Skills
- Attention to Detail
- Decisive
- Reliable
- Inventory management
- Scheduling efficiency
- Effective communication
- Attention to detail
- Document management
- Verbal and written communication
- Proficient in Windows
- Telephone etiquette
- Human resources
- Teamwork
- Hiring and onboarding
Timeline
Administrative Assistant
Clutch City Insurance
2024.01 - 2026.03
Receptionist Administrator
McCarthy
2019.04 - 2022.04
Operations Administrator
Tellepsen YMCA
2017.07 - 2019.04
Front Desk Membership Account Representative
Trotter Family YMCA of Greater Houston
2013.07 - 2014.05
High School Diploma -
Robert E. Lee High School