Ashly Ayala
Astoria
Summary
Dynamic Manager with a proven track record at Krave It, enhancing team performance and customer satisfaction through effective leadership and customer service skills. Mastered multitasking and time management, significantly improving service delivery and resolving disputes promptly. Demonstrates strong team leadership and a positive attitude, ensuring a professional and organized environment.
Overview
1
1
year of professional experience
Work History
Manager
Krave It
05.2023 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Maintained professional, organized, and safe environment for employees and customers
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Enhanced team performance by implementing effective training strategies and management techniques.
Restaurant Hostess
Le Marais
07.2023 - 09.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor's Degree - Law
Borough of Manhattan Community College
New York, NY05-2027
Skills
- Customer service
- Strong multitasking
- Team leadership
- Greeting guests
- Time management
- Scheduling
- Positive attitude
- Phone etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Le Marais
07.2023 - 09.2023
Manager
Krave It
05.2023 - 09.2024
Bachelor's Degree - Law
Borough of Manhattan Community College