Ashly Delgadillo
Los Angeles,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Mochinut
07.2022 - Current
- Kept workstation and area around workstation neat and clean.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Volunteer
St Vincent De Paul Primary School
06.2021 - 06.2022
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Provided IT support by setting up and maintaining computers and other necessary technology.
Education
Master of Social Work -
California State University - Los Angeles
Los Angeles, CA05.2025
Skills
- Guest Satisfaction
- Refund Processing
- Monetary Transactions
- Investigate Claims
- Customer Service and Assistance
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Mochinut
07.2022 - Current
Volunteer
St Vincent De Paul Primary School
06.2021 - 06.2022
Master of Social Work -
California State University - Los Angeles