Melissa Vella
Brockport,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable customer service associate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in high volume areas and flexible with changing business needs.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Panera Bread
Rochester , NY
12.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Lead Bartender
Bar Louie
Rochester , NY
09.2013 - 03.2020
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/Keyholder
Chili’s Grill And Bar
Rochester , NY
08.1995 - 09.2013
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
Education
Regents Diploma -
Greece Athena
Rochester, NYSkills
- Cooperative Attitude
- POS Inventory System Operation
- Advising and Coaching
- Customer Service and Assistance
- Telephone Reception
- Resolving Discrepancies
- Social Perception
- Service Minded
- Team Representation
- Guest Satisfaction
- Conflict Resolution Techniques
Additional Information
Yearly fundraising participant for Multiple Sclerosis. Upstate NY chapter
Previous animal shelter volunteer
At home pet sitter/dog walker
Timeline
Customer Service Cashier
Panera Bread
12.2021 - Current
Lead Bartender
Bar Louie
09.2013 - 03.2020
Bartender/Keyholder
Chili’s Grill And Bar
08.1995 - 09.2013
Regents Diploma -
Greece Athena
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