Nashalis Ivett Rodriguez
North Andover,MA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Demoulas Market Basket
04.2021 - 05.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Biomedical Sciences
North Andover High School
North Andover, MA05.2024
Skills
- Customer Service
- Drawer Management
- Customer Complaint Resolution
- Merchandise Restocking
- Cash Handling
- Guest Services
- Product Merchandising
- Cash Management
- Refund Handling
- Product Recommendations
- Retail Merchandising
- Product Knowledge
- Sales techniques
- Strong numeracy
- Positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Patience and composure
- Active listening
- Organizational skills
- Excellent communication
- Customer Assistance
- Payment Processing
- Basic Mathematics
- Cooperative Attitude
- Honest and Dependable
- Credits and Refunds
- Cleaning and Sanitizing
- Cash Register Operation
- Product Location
- ID Verification
- Order Taking
- Cash Register Systems
- Employee Training
- Customer Transactions
- Issue Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Demoulas Market Basket
04.2021 - 05.2023
No Degree - Biomedical Sciences
North Andover High School
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