ASHLY FERRARI

• Created accurate and detailed online listings for resale products from warehouse inventory.

• Promoted to Team Leader after six months based on strong performance and leadership.

• Assisted team members with daily challenges and provided guidance to improve workflow and productivity.

• Brainstormed with the team to develop solutions when sales slowed or operational issues arose.

• Resolved customer concerns regarding

products, shipping delays, incorrect orders, and product descriptions. Trained in warehouse shipping procedures to ensure accurate order fulfillment.

• Carefully packaged and secured products to prevent damage during shipment.

• Investigated and resolved shipping errors,

including incorrect products and inaccurate item descriptions.

• Worked closely with warehouse and customer service teams to improve efficiency and customer satisfaction.

• Knoah Solutions became IntouchCX in 2023. I became a Trainer in November 2022.
• Helped managers enforce procedures and protocols through effective training strategies.
• Utilized technology, including e-learning platforms, to deliver content remotely.
• Led small group and individual training sessions based on organization's learning needs.
• Provided support to employees during onboarding process.
• Coached individuals on specific skill development and improvement strategies.
• Trained Quality Analysts for different line of businesses for Zillow.

• Investigated and resolved customer concerns related to order inquiries and delivery tracking.
• Documented, researched and resolved customer service issues.
• Delivered fast and friendly service to handle questions and service complaints.
• Collaborated with colleagues and co-workers to deliver quality customer experience.
• Built trusting relationship with customers to better understand needs.
• Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
• Became a Subject Matter Expert in August 2022. Provided 24/7 support to our representatives. Handled escalated calls and provided quick solutions for our customers.

• Coordinated client consultations to discuss inspiration and demonstrate potential looks for event makeup.
• Promoted brand products and provided in-store demonstrations to boost sales and customer retention.
• Created unique and inspired looks and content for social media platforms.
• Store Manager: Provided support in sales, makeup, training, quick solutions for clients, and worked under pressure.
• Executed packing and shipping operations for client products.
• Conducted monthly inventory assessments in collaboration with team members.

• Designed and executed hair and makeup looks for clients based on their preferences.
• Utilized high-quality products that catered to each client's unique skincare requirements.