AF ASHLY FRANKLIN
Philadelphia,PA
Summary
Diligent worker with strong background in multiple assignments across various industries. Demonstrated ability to quickly adapt to new environments and effectively contribute to team objectives. Proven track record of using multitasking and problem-solving skills to ensure seamless operations. Adept at quickly understanding and executing tasks, contributing to team success, and maintaining high standards of work quality. Known for excellent organizational skills and reliability in meeting changing needs and deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Assistant
University of Pennsylvania Health System
02.2023 - 11.2024
- Discuss patient care with RN on staff for designated shift
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Health Aide
Harris Family
06.2022 - 02.2023
- Monitored and recorded patient conditions
- Helped family members care for patients with appropriate instructions
- Shopped for food and other household requirements
- Prepared and served meals, snacks, running errands
- Assisted patients by providing personal services (i.e., bathing, dressing, grooming)
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Improved patient comfort by providing attentive and compassionate care.
- Transported and accompanied patient to doctor visits or hospital.
Home Health Aide
Around the Clock Health
01.2020 - 08.2020
- Monitored and recorded patient conditions
- Helped family members care for patients with appropriate instructions
- Supported patients by providing housekeeping and laundry services
- Shopping for food and other household requirements
- Preparing and serving meals, snacks, running errands
- Assists patients by providing personal services (i.e., bathing, dressing, grooming)
Barista
Sodexo Food Service-STARBUCKS
02.2017 - 01.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Associate
Victoria Secret
10.2016 - 02.2017
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
CEERTIFIED NURSING ASSISTANT -
CAREBRIDGE ACADEMY
09.2022
HIGH SCHOOL DIPLOMA -
OVERBROOK HIGH SCHOOL
06.2014
Skills
- Cardiopulmonary Resuscitation (CPR)
- First Aid
- Patient & Family Relations
- Direct Patient Care
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Customer Service
- Teamwork and Collaboration
- Listening Skills
Certification
CNA, Pennsylvania Department of Health
Timeline
Nursing Assistant
University of Pennsylvania Health System
02.2023 - 11.2024
Health Aide
Harris Family
06.2022 - 02.2023
Home Health Aide
Around the Clock Health
01.2020 - 08.2020
Barista
Sodexo Food Service-STARBUCKS
02.2017 - 01.2020
Sales Associate
Victoria Secret
10.2016 - 02.2017
HIGH SCHOOL DIPLOMA -
OVERBROOK HIGH SCHOOL
CEERTIFIED NURSING ASSISTANT -
CAREBRIDGE ACADEMY