ASHLY FREW
Kingsland,GA
Summary
Dedicated customer service expert, server, bartender and trainer with over 20 years of experience in enhancing service quality and operational efficiency. Proven ability to foster teamwork and create a welcoming environment for staff and customers. Skilled in providing personalized coaching and feedback to improve performance and engagement. Recognized for effectiveness in cross-functional collaboration and training excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Home Depot
Brunswick, GA
11.2025 - Current
- Assisted customers with product inquiries and service issues.
- Ensure product is available & easily accessible for customers.
- Maintained knowledge of store layout and product locations.
Server/ bartender
Ramblin Roads
08.2024 - 06.2025
- Fast learner
- 20 years of experience.
- Positive attitude and high energy.
- Excels under pressure.
- Can multitask
- Implemented customer feedback improvements.
- Ensured all state and local health codes were met.
- Follow recipes, and make drinks correctly every time.
- Memorize and use menu knowledge.
Server Trainer
Texas Roadhouse
02.2022 - 08.2024
- Trained new servers.
- Boosted morale and team spirit.
- Empowered servers with multiple skill sets.
- Provided hands-on training for shift changeover procedures.
- Inspired team members.
- Trained servers in advanced POS systems.
- Incorporated beverage pairings.
- Demonstrated ability to communicate effectively with servers.
- Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
- Trained front-of-house employees.
- Provided 1-on-1 coaching to underperforming staff.
Lead Quality Inspector
Leggit and Platt
Ogden, Utah
01.2020 - 02.2022
- Inspected products for quality compliance and industry standards.
- Trained team members on inspection techniques and quality procedures.
- Documented inspection results and maintained accurate records.
- Collaborated with production teams to resolve quality issues.
- Conducted audits to ensure adherence to quality control processes.
- Monitored equipment calibration and maintenance schedules for accuracy.
- Facilitated communication between departments to enhance product quality standards.
- Ensured that all finished products met applicable standards before being released into inventory or shipped out to customers.
- Conducted daily inspections of production lines and reported discrepancies to management.
- Monitored and evaluated product quality throughout the manufacturing process.
- Led regular meetings with staff members to discuss current projects and review any changes in regulations or standards.
- Coordinated with suppliers regarding quality control issues or concerns.
- Evaluated existing processes for efficiency improvements while maintaining adherence to industry guidelines.
- Provided technical guidance to other inspectors on inspection processes and techniques.
- Documented non-conforming material and issued corrective action reports as needed.
- Assisted with training personnel on proper inspection techniques, equipment usage, safety protocols.
Server/Bartender/Trainer
Applebee's Grill + Bar
01.2016 - 01.2022
- Opened bar, served guests, and prepped for night shift.
- Closed bar & cleaned the area for the next day.
- Prepared drinks for guests with a smile.
- Handled money and counted cash drawer.
- Trained staff on responsible alcohol service.
- Ensured all state and local health codes were met.
- Drove and increased upsell recommendations.
- Improved staff reliability.
- Improved onboarding efficiency.
- Streamlined shift scheduling for the bar team.
- Built staff competence in reporting tips accurately.
- Enabled smoother shift transitions.
- Identified key areas for improvement.
- Trained employees on cash handling procedures.
- Actively upsold wine and cocktail pairings.
- Optimized drink pairings.
- Improved service times.
- Collaborated with kitchen staff.
- Focused on team-building.
- Successfully trained hundreds of new hires.
Education
High School Diploma -
Northridge High School
Layton, UTSkills
- Fast-paced time management
- Exemplary customer service
- Mentoring and team development
- Seasonal menu creation and promotion
- Bartending skills and complex orders
- Event planning expertise
- TIPS-certified alcohol service compliance
- Knowledge of alcohol regulations
- Health and safety compliance standards
- Proficient in POS systems
- Quality assurance in service delivery
- Operational problem-solving abilities
- Expertise in wine, beer, and spirits
- Effective interpersonal communication with clients and staff
- Strategies for team morale boosting
- Customer engagement through upselling techniques
- Compliance with food safety regulations
- Resolution of customer complaints effectively
Timeline
Customer Service Representative
Home Depot
11.2025 - Current
Server/ bartender
Ramblin Roads
08.2024 - 06.2025
Server Trainer
Texas Roadhouse
02.2022 - 08.2024
Lead Quality Inspector
Leggit and Platt
01.2020 - 02.2022
Server/Bartender/Trainer
Applebee's Grill + Bar
01.2016 - 01.2022
High School Diploma -
Northridge High School