Ashly Hensley
North Platte,NE
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and operations management. Enhanced customer satisfaction through strategic process improvements and effective staff training. Skilled in performance management and relationship building, driving operational efficiency and achieving departmental goals while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Manager
McDonald's
North Platte, NE
04.2024 - 12.2025
- Oversaw daily operations to ensure efficient service and compliance with health standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements, reducing wait times and increasing order accuracy.
- Managed inventory levels, ensuring availability of products while minimizing waste.
- Collaborated with upper management on strategic initiatives to drive operational efficiency.
- Analyzed customer feedback to enhance menu offerings and improve overall dining experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Sonic
North Platte, NE
01.2024 - 04.2024
- Developed staff schedules to optimize labor costs and maintain service quality.
- Conducted regular performance evaluations to identify areas for employee development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Team Member
KFC
North Platte, NE
04.2020 - 10.2020
- Improved marketing to attract new customers and promote business.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Assisted team members with food preparation, maintaining workflow and productivity during peak hours.
Education
High School Diploma -
North Platte Public Highschool
North Platte, NESkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
Timeline
Manager
McDonald's
04.2024 - 12.2025
Manager
Sonic
01.2024 - 04.2024
Team Member
KFC
04.2020 - 10.2020
High School Diploma -
North Platte Public Highschool