Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashly Ramos Villanueva

Sun Valley,NV

Summary

Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

WALKENHORST'S
Sparks, NV
09.2023 - 02.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.

Logistics Coordinator

Inmusic
Reno, NV
09.2022 - 01.2023
  • Analyzed client orders and available personnel to plan and execute within client needs and expectations.
  • Managed paperwork and necessary information required for client shipments.
  • Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.

Logistics Assistant

JCPenney Logistics Center
Reno, NV
06.2021 - 07.2022
  • Monitored delivery status to ensure timely deliveries were made on schedule.
  • Managed stock levels within warehouses using inventory control systems.
  • Oversaw return and exchange processes from customer to supplier.

Education

Associate of Arts - Social Work

Truckee Meadows Community College
Reno, NV
01-2026

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Scheduling
  • Problem Resolution
  • Payment Processing
  • Positive and Professional
  • Critical Thinking
  • Customer Service

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

WALKENHORST'S
09.2023 - 02.2024

Logistics Coordinator

Inmusic
09.2022 - 01.2023

Logistics Assistant

JCPenney Logistics Center
06.2021 - 07.2022

Associate of Arts - Social Work

Truckee Meadows Community College

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Ashly Ramos Villanueva