Ashly Rodriguez
Jarrell
Summary
Dedicated Administrative Professional experienced in fast-paced office environments. Delivered exceptional staff support and efficiently completed clerical tasks while maintaining punctuality and productivity. Cultivated strong client relationships through effective communication and problem-solving, leveraging expertise in financial advising and banking products to meet client needs.
Overview
1
1
Language
8
8
years of professional experience
Work History
Personal Banker I
Frost Bank
05.2022 - Current
- Assisted customers in setting up or closing accounts, completing loan applications, and signing up for new services to enhance customer satisfaction.
- Promoted financial products by leveraging in-depth knowledge of services to provide tailored recommendations.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on a daily basis with zero discrepancies.
- Expanded client base by actively promoting new financial products, contributing to overall branch growth.
- Advised clients on banking products, fostering strong customer relationships and trust.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Trained new personal bankers, elevating team performance and service quality.
Branch Banker
BBVA Compass/PNC
07.2021 - 05.2022
- Opened new accounts and modified existing accounts to meet customer needs.
- Assisted customers in preparing documents to facilitate smooth transaction processing.
- Investigated and resolved account issues, providing tailored solutions to enhance customer satisfaction.
- Investigated and resolved account issues by offering applicable options to customers.
Assistant Branch Manager
First Convenience Bank
10.2019 - 07.2021
- Trained and developed new team members to meet branch service standards and objectives, enhancing team readiness and service quality.
- Supervised 6 branch employees and provided performance evaluation recommendations, supporting staff development and operational effectiveness.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, facilitating skill improvement, goal achievement, and career advancement opportunities.
Administrative Assistant
Hormone Wellness Center
06.2018 - 03.2019
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system, enhancing document organization and management.
- Organized office meetings to ensure effective collaboration among team members. and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders, ensuring adequate stock levels for operations.
Education
High School Diploma -
Denver City High School
Denver City, TXSkills
- Branch management
- Sales Expertise
- Customer service
- Document organization
- Branch operations
- Account Reconciliation
- Deposit Verification
- Schedule Management
- Financial Reporting
- Client relationship management
- Customer support
- Branch oversight
- Customer satisfaction
Languages
Spanish
Limited Working
Timeline
Personal Banker I
Frost Bank
05.2022 - Current
Branch Banker
BBVA Compass/PNC
07.2021 - 05.2022
Assistant Branch Manager
First Convenience Bank
10.2019 - 07.2021
Administrative Assistant
Hormone Wellness Center
06.2018 - 03.2019
High School Diploma -
Denver City High School