Ashly Stratton
Tacoma
Summary
Dynamic and dependable professional with extensive experience in customer service and technical support, notably at Teleperformance. Proven ability to train new staff and enhance team performance. Skilled in food preparation and kitchen safety, consistently delivering exceptional service while maintaining a clean and organized environment. Adaptable and committed to excellence in every role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Member Cook
Wendys Restaurant
Spanaway
12.2024 - Current
- Prepared food items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment, including grills, fryers, and ovens safely.
- Engaged with customers to deliver friendly service and address inquiries promptly.
- Maintained a clean, organized workspace throughout the shift.
- Trained new crew members on kitchen procedures and safety practices.
Tech Support Advisor
Teleperformance
Fort Worth
04.2018 - Current
- Answer inbound calls
- Provide excellent customer service and technical support
- Assist with mentoring new hires
- Maintain appropriate stats based on company needs
- Practice safety and privacy for both customers and company information
Tech Support Agent
Telvista
Dallas
09.2014 - Current
- Answer inbound calls
- Provide customer service and technical support
- Internal help desk support for agents on call center floor
- Take supervisor escalation calls
- Network technician training
- Handle network related issues
Team Leader
Jack in the Box
Richland
12.2013 - 06.2014
- Take orders for drive thru and front counter
- Serve customers in timely manner
- Prepare food and keep clean environment
- Open and Close restaurant
- Managed floor positions
- Assisted with inventory and ordering products
Education
GED certificate -
Charter College
Pasco, WA03.2014
Skills
- 40 WPM
- Communication skills
- Time management
- Food preparation
- Kitchen safety
- Problem solving
- Training new staff
- Adaptability
- Independent
- Team player
- Dependable
- Leadership skills
- Organizational skills
- Customer engagement
- Customer support
- Technical troubleshooting
- Customer service and communication skills
Certification
Class 12 Mixologist Permit WA State Liquor and Cannabis Board
Timeline
Crew Member Cook
Wendys Restaurant
12.2024 - Current
Tech Support Advisor
Teleperformance
04.2018 - Current
Tech Support Agent
Telvista
09.2014 - Current
Team Leader
Jack in the Box
12.2013 - 06.2014
GED certificate -
Charter College