ASHLY SUSIM
Antioch,CA
Summary
Detail-oriented and versatile professional with a strong background in both legal and facilities management support. Over 5 years of experience as a Litigation Clerk, proficient in assisting legal teams with document preparation, case management, legal research, and maintaining accurate case files. Adept at drafting legal correspondence, managing discovery processes, and ensuring timely filings. Equally skilled as a Facilities Assistant, providing efficient administrative support in the management of office spaces, coordinating maintenance requests, and overseeing office supplies and equipment. Known for exceptional organizational abilities, strong communication skills, and a proactive approach to problem-solving. A dedicated team player with the ability to handle multiple tasks in fast-paced environments while maintaining a high level of accuracy and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clerk/Facilities Assistant
Bowles & Verna, LLP
03.2020 - Current
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Increased client satisfaction by maintaining open communication channels with attorneys and clients throughout the duration of cases.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Communicated pertinent information to clients via phone, email, and mail.
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Coordinated event setup and teardown processes, resulting in seamless transitions between activities onsite.
- Fostered strong relationships with external partners like contractors or suppliers, paving the way for successful collaborations.
- Assisted with meetings and conference room reservations.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Ordered, maintained and distributed supplies and inventory.
House / Pet Sitter
SELF-EMPLOYED
03.2013 - Current
- Conducted initial consultations with new clients to understand their pets' routines and care preferences, setting stage for successful engagements.
- Gave animals proper attention to promote secure environment in owner's absence.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
Key Holder / Coordinator
HOMEGOODS
02.2015 - 04.2020
- 1 year experience in Cash Office, verifying cash paperwork and counting cash deposits.
- Assumed the role of Manager on Duty, following company policies and procedures.
- Oversaw daily store operations, ensuring alignment with store plans and priorities.
- Executed opening and closing procedures in line with company guidelines.
- Collaborated with management on training initiatives to improve team effectiveness.
- Maintained optimal staffing levels to enhance customer service quality, enforced operational procedures, and ensured compliance among associates.
- Follow Merchandising guidelines to present visually appealing displays.
- Assisted in floor moves with a plan and vision
Contractor Preparation
GCS HANDY WORKS
06.2012 - 08.2015
- Experience in indoor house painting
- Prepared and issued work activity reports to customers on a regular basis
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Analyzed user feedback to gather input and identify areas required for improvement.
Team Member
KIRKLAND'S
08.2012 - 02.2013
- Backroom Processing
- Cashier
- Communicated clear expectations and goals to each customer and team members
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
Softlines Merchandiser
TARGET
11.2011 - 12.2011
- Seasonal
- Maintain Cleanliness of assigned Departments
- Cashier
- Customer Service
- Phone Operator
Education
GED -
Prospects High School
Antioch, CA01.2006
Skills
- Customer Service
- Self-motivated
- Strong verbal communication
- Detailed and Organized
- File maintenance
- Document management
- Research
- Mail handling
- Proofreading
- Scanning and copying
- Multitasking Abilities
- Microsoft office
- Outgoing mail preparation
- Lex workplace, Worldox, ProLaw proficient
- Filing systems
Certification
- LPI Legal Secretary Certificate, 2022
- Certificate of Achievement of Photography Mentorship, 2024
Timeline
Clerk/Facilities Assistant
Bowles & Verna, LLP
03.2020 - Current
Key Holder / Coordinator
HOMEGOODS
02.2015 - 04.2020
House / Pet Sitter
SELF-EMPLOYED
03.2013 - Current
Team Member
KIRKLAND'S
08.2012 - 02.2013
Contractor Preparation
GCS HANDY WORKS
06.2012 - 08.2015
Softlines Merchandiser
TARGET
11.2011 - 12.2011
GED -
Prospects High School
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