Ashly Velasquez-Romero
Raleigh,NC
Summary
Dynamic professional with experience at Amazon, excelling in customer satisfaction and team collaboration. Proven ability to adapt and cross-train in various roles, ensuring timely order fulfillment. Bilingual communicator with strong attention to detail, enhancing customer loyalty through effective conflict resolution and support. Committed to continuous learning and improvement in fast-paced environments.
Overview
2024
2024
years of professional experience
Work History
Fulfillment Associate
Amazon
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Customer Service Representative
Raleigh Durham Check Cash
02.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Athens Drive Highschool
Raleigh, NCSkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Interpersonal communication
- Bilingual
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Raleigh Durham Check Cash
02.2021 - 03.2023
Fulfillment Associate
Amazon
High School Diploma -
Athens Drive Highschool